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Zero stars based on customer service, and management. We booked our stay three months in advance, to arrive at the hotel to find our reservation was in the hotels system for the wrong dates. A ‘system error’. We were assigned a room that I did not book, I booked a specific room type. I complained straight away, which resulted in a wild goose chase. I was promised a ‘refund’. This whole ordeal really had a negative impact on our stay, as we were looking forward to staying in a room that we booked three months prior. It took 26 days to receive a very small compensation. Management informed me that the hotel might have changed my room type based on the number of people on my booking. Which they have no right to do, as their own website allowed me to make my booking without an issue. The hotel stopped responding to me after some time aswell which is severely unprofessional. It’s such a pity as the hotel itself was very nice, but the attitude/behaviour of management is really off putting, and I would not recommend anyone to stay here just incase an issue arises, there is a good chance your problem will not be resolved.

Best hotel experience, beautiful location, great nightlife, the staff are amazing (even gave us a free cocktail) I would totally recommend booking!! this was the best trip we’ve ever taken 😆😆

Clean room good location. 10 minutes walk to train station. 10 minutes with train to Amsterdam central. Breakfast nearby for 2.50 per person. Friendly and helpful staff. Zaanse schans ver lovely. Slept good.

The overall service was amazing. The lack of crib when we arrived was a little let down but staff went above and beyond. We had 2 cribs at 9 am in the morning, best service from the staff. Friendly staff and great hotel

Not in the center of Amsterdam, one stop from the windmill village, the environment can be, there is a kettle inside, it is more than the original booking price to go for one night seven euros national tax, two days 14 euros, the price of children is the same as adults, and finally It was the Ctrip staff who communicated with it and later returned it.

We came to this hotel because it looked quirky & to having a few relaxing days away with a couple of hectic Amsterdam days thrown in. The hotel was very good with decent sized rooms. We were on floor 11 with decent views of the surrounding area. There was a free safe in the room which is always a bonus which was straight forward to use. The hotel is situated in a great area for getting around with a bus & train station within 5 minutes walk. There is a shopping street pretty much straight outside which is decent if you need to buy anything. I forgot my toothbrush which fortunately I could pick up at the shop basically next door. Our room had a bath & shower which were easy to use. Although we never saw the housemaids our bed was made daily to a high standard. The hotel bar served breakfast which was continental but was perfectly adequate. The bar itself was ok with a decent variety of drinks & also serving food. The prices were what you would expect of a hotel of this standard. The staff were probably the hotels strongest point very friendly, very prompt & very helpful. I would like to give a shout out to 2 in particular. Benji & Daphne very polite & they couldn't do enough to make our stay impeccable. I would definitely go again if the opportunity arose. It's a first class hotel.

We loved our stay at Zaan Hotel. Fantastic location. It is just opposite to the train station, from where you can access trains to the airport, Amsterdam and various other destinations. The train to Amsterdam is only about 12 minutes ride. The train to the airport is only 3 stops away and about 18 mins ride. There is a fairly large supermarket opposite the hotel. It being in the heart of Zaandam, has several cafes, restaurants and beautiful shops as well as high street stores extremely nearby. We had a great time walking around the shopping street and also got to enjoy local Dutch food at the cafes. The hotel location is EXCELLENT in one word. Fairytale place is how we would describe Zaandam. We were very happy with the service at the hotel too. Our comfort family room was spacious. The fridge in the room is very useful. Our rooms were cleaned everyday and toiletries replenished. The staff were very helpful. All areas of the hotel are very well maintained, clean and nicely decorated. The breakfast was lovely too and so was the dinner. We would strongly recommend this hotel to everyone planning a trip in the Netherlands.