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We’ve stayed here several times and it is always clean, the staff is very friendly, breakfast is delicious and check-in is hassle-free.

Overall the hotel was nice. Nice size clean rooms. The staff was very friendly and helpful. Downside was elevator repair, leaving one functioning elevator. But the new elevators look great! The main complaint I have was the lack of selections at their bar/restaurant. I was traveling alone and did not want to leave the hotel my first night in town. I have stayed at the same line of hotel before, and they were well stocked and offered many selections of food and bar items. There was 1 wine to chose from. Another guest tried to order a beer, only to be out of all her selections. Once she was given a beer, it was old and she had to return it and chose another brand. The good thing was that the hotel is located directly behind an amazing Italian restaurant… so night two was much better!

Clean, affordable, the breakfast is average and charged. There are good restaurants around, and there is a Chinese buffet restaurant that is very good. Close to the shopping center.

I have stayed here before so I knew it would be a nice experience. Was I blown away by Chenoa Morton!!! She was the most pleasant and professional I have come across in such a long time! She went above and beyond to make sure our stay was 5 star. We will definitely be back the very next time I am in Addison! Chenoa Morton keep up the great work!! Marriott, keep this one she is a game changer!!!

We stayed three nights April 16-19 on our first trip to Dallas. I chose the hotel based on location and previous good reviews. Maybe my expectations were too high but several issues arose during our trip. After a several hours flight, we arrived about 1030pm. It took over thirty minutes to get checked in and to our room. First the outside doors are locked and I have never encountered this at a hotel. I stood there for several minutes until the employee walked over to trip the auto door. I then stood for over 20 minutes while Eddie tried to get a guests credit card to work. He mentioned they had trouble with them but the wait was very long. The phone rang several times and the calls were put on hold. It was the first of several times that it appeared they did not have enough staff. Once we finally made it to our room, the smell of **** was very strong in the hallway. Not the hotels issue, but the continued for two days. In our room, we found it nice and clean but very cold. The heat would not work and only blew cold air. After about an hour, I called the desk and a very nice maintenance staff member brought me an electric heater. That saved the day but was our only source of warmth throughout our stay. Even though reported again the next day, no one came to address the issue or offer any options. We enjoyed the size of the room, the large size TV and modern features but heat would have been nice with unseasonably cold weather.

Our stay was due to a soccer tournament in the area and our team advanced to the semifinals. Our games got pushed back due to a rain delay and Clayton, at the front desk, so kindly helped us to extend our check out. He was so helpful with everything and had such a refreshingly positive attitude. I will definitely stay here again for next year’s tournament!

Weekend Saved ! We appreciate your engineer Mark My husband lost his wedding band We ask jim at the front desk to send maintenance to open sink up and locate my husband's wedding band. Well over one hour later and pipes removed Mark found the wedding band. We left small token for Mark to show our appreciation with jim at front desk. Later that morning we witnessed Manager (Kennith) screaming at the top of his lungs at his employee (Kitchen person) this behavior from Him was in front of my family this was unacceptable behavior. We witnessed his unprofessional behavior on both trips to your facility.

I came for a medical training at Acumed. I was robbed at the hotel room 324 during the day 16th and/or morning 17th on the day 15th at night, I keep my wallet inside my laptop bag pack, with my passport and other documents, because I didn't want to take it with me. My bag pack never go outside of the room hotel. My wallet never go out from my bag pack since night 15th, I keep all my stuff including my wallet inside my bag pack. All My documents passport, and other cards was inside, Just my wallet were missing. My wallet was taken from inside my bag pack. Another issue is, today 17th August 2024. I left my iPhone charger and wire, connected at the bathroom ( I charged my phone this morning), when I came back to the room, won't be there. After check out 1.5 hours later room has already cleaned for the service people. There is no reason not to report it or gave me back my phone charger The front desk man told that he has no reports of my iPhone charger and wire. Definitely has to be reported so that phone charger was also robbed, and no reports about it, no forgiven stuff. I have no answer from manager yet. They told me call back on Monday. I would like to have it back my wallet and my money around $5000 US dollars and also my phone charger. I have no, any doubts, that I was robbed at my room 324 Hilton hotel. That happens during the day 16th and 17th after I did my check out they didn't have me back my phone charger, front desk man just said they didn't found anything.