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I am extremely disappointed with my recent stay at the Spring Hill Suite in Voorhees, NJ. My experience was marred by the presence of bed bugs in not one, but two different rooms during my stay. In the first room (322), I discovered a bed bug on the bed closest to the window. This was a shocking and disturbing find that immediately made me uncomfortable and worried about the cleanliness of the hotel. I was promptly moved to room 309, but to be extra cautious, I brought my own bedding with me. Despite my efforts, I still encountered bed bugs in room 309 as well. This is completely unacceptable and speaks to a serious lack of attention to cleanliness and maintenance in the hotel. To make matters worse, in addition to the bed bug infestation, I also experienced issues with the ceiling in the bathroom directly above the shower. The lights in the bathroom leaked water whenever the guest in the room above used their shower. This is a clear sign of poor maintenance and neglect of the property. Overall, my experience at Spring Hill Suite in Voorhees, NJ was extremely disappointing and unsanitary. I would not recommend this hotel to anyone looking for a clean and comfortable place to stay.

I needed a local room for the night and did not want to spend a ton of money but I did want it to be clean AND smoke free! The first thing that hit me was the smell of smoke- I asked if my room was smoke free & was told by Donna (the woman who checked me in) that it was an entirely smoke free building! I don’t want to call Donna a liar but the smell of pot (I have no issue with this just stating it) was heavy in the elevator the entire time! No It was clean and although the breakfast left a lot to be desired (not much can be done during the pandemic) so I understood. Nice place but not sure I would stay here again.. there are plenty of other places in the area.

very nice people we love it here staff nice all of them quiet manger nice room clean everything close store

The company traveled to set up this hotel, the invoice problem was kicked by Ctrip and the hotel, neither of them provided, speechless...

My friend and I booked 2 separate rooms at the Cherry Hill extended stay. When we arrived to check in, after a 3 hour drive, I was told that there were no rest rooms that I could use until I checked in my room. When I finally did arrive in my room, my bathroom was filthy so I had to clean it before I could use it. My friends kitchen floor was so dirty that our shoes stuck to it. There were black flies all over my friends bathroom and kitchen sink. While doing laundry the next day in a laundry room where only 1 washer worked and I had to pay $4 to dry 1 load of laundry, I met an older lady... She told me that she had laundry on the second floor that she was not able to bring down herself. I offered to do it for her and quickly regretted my decision. Turns out that the 2 bags of laundry were in the hallway (directly across the hall from my friends room) were full of towels covered in Feces with a rip in the bag. The stench that was coming from the bag was so unbearable I thought I might pass out and it was also covered in bugs, the Same kind that were occupying my friends room. My friend gathered her stuff and came to stay in my room. We were told that there were no rooms available for my friend to move too. My toilet proceeded to break and no solution was offered. After shift change an available room magically became available at 12 am. We packed out things at 12am and the room the moved us to was also filthy and there was a huge bug on the bathroom floor. After getting some sleep at 5am we accidentally over slept and we were harassed the entire time that we showered to get out of the room. I have put in 3 complaints to corporate and was told I would receive a call back in 24-48 hours and 6 days later have yet to hear from corporate. Worst experience of my life.

Except for the weird big bug who didn't know where to enter the room, everything was fine. The apartment style has a kitchenette, and there is a H-Mart nearby, which is convenient for you to cook something to eat.

This was a first class stay. The staff was courteous, knowledgeable and attentive to all my needs. My room was clean, comfortable and quiet. Amidst these challenging times, the staff placed health and safety as a #1 priority. The exercise equipment in the gym was clean and well maintained. I presented a billing question to the Manager, Kimberly Jones who provided a thorough explanation which satisfied my concerns. She is a throwback to the ”Good Ole Days” when hospitality use to value the customer. I am well traveled which has afforded me the opportunity to stay at many hotels both domestically and internationally. The Wood Springs Suites in Cherry Hill, NJ provides an exceptional customer experience; thus I would recommend this property to my colleagues, relatives and friends