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Last minute one night stay. In town for kids sports event, decided to book the morning of, rather than drive over 2.5hrs each way home and back again. Simply put - this property should NOT bear the Marriott name. It is disgusting. Period. Rooms are outdated and dirty. Sidewalks are all uneven. Pool is extremely small, more like an over-sized hot tub, with a clearly unmaintained walking area around it. Buildings are clearly old, as if stuck in time from when this apartment-style hotel was in its prime. Not today! Had my entire family with me, so we paid the extra $$ for the two bedroom “penthouse” (as described in the Marriott app), only to find out it is really just an outdated second floor room with a loft and extra bathroom upstairs. Not a big deal, we needed the space. But the notion that this room is a penthouse, is laughable at best. The first room we checked into wreaked of ********* and cigarette smoke. We hadn’t even crossed the door threshold before being greeted by that awful smell. A quick call to the front desk yielded the usual apologies, and we were promptly relocated to another room. We did not stay in the first room long enough to even tell if it was clean. Unfortunately at that point, based on the property being so outdated, and the disgusting smell of first room, our expectation of the next room was pretty low - just don’t stink. While the second room did not smell as bad as the first, it was clearly a room that had previous issues…. The door and door jamb showed clear indications that this room had been broken into, perhaps repeatedly. The door hardware had clearly come off and had been reattached multiple times based on the amount of screw holes. The “safety” latch on the top was so loose that it came off in my hand while I was checking to see how bad it was. When I called the front desk to have it repaired, I was advised that maintenance had departed for the day and it would be addressed in the morning. I ended up using the butter knife from the kitchen to reattach it with the screws - it was actually tighter than it was when we checked in. Since my wife was not completely comfortable with that, we opted to buy a door security bar from Walmart as an extra precaution. It baffles me that Marriott is aware of this condition and has simply chosen to reattach the hardware rather than redo the door frame, and replace the entire door. Aside from the door, the room is simply as outdated as the rest of the property is. The decor is old. The plastic shower hardware is barely holding on. The red chair in the main room has several stains on it. Flipping the seat cushion only revealed more stains. We pushed it into a corner and didn’t use it, not even setting our bags on it. At that point, being as late as it was, we simply just set our mind to minimum expectations and hoped for a decent night of sleep, which we got. Can’t say that the beds were comfortable - they were not; can’t say it was quiet - it was not because the AC sounded

I was here for about 4 months; my stay here was ABSOLUTELY WONDERFUL! The room had ample space and I was more than happy and satisfied. The staff was incomparable as they checked all the boxes when it comes to exemplary customer service. I’m usually hard to please when it comes to housekeeping: ZERO complaints for this team! They did an outstanding job each time they serviced my room AND they loved on my little fur baby which is an additional gold star! The front desk crew—especially Kenneth, were VERY accommodating and took great care of us. The GM Michelle—what can I say? She is one of the best parts of Hilton and keeps their brand at the top! This lady is personable, professional, cordial, and well, just downright AMAZING!

Stayed here the night before a very early flight out of RIC. The young lady at the front desk seemed very confused when we arrived. We had checked in through the app ahead of time, and only needed to pick up our key. At first she couldn't find our reservation in the system. When I told her we had checked in online, she eventually found A key in a box on the side. We went to the room, unloaded our stuff, then were going out for dinner. I noticed the name written on the back of our room card sleeve was not mine. So I stopped again at the desk....and turns out she had given us the wrong room key, so we were in the wrong room. She didn't really know how to fix that and her response was basically ”oh well”. Fortunately I kept pressing to get it corrected, and the Manager finally came over and made the change. Luckily, no other guests showed up that night in our room, thinking it was theirs.

Where do I begin? If you’re thinking about coming to Courtyard Marriot Bonvoy (RIC Airport) in Sandston, VA, please re-think! I call this Marriott, the ghetto Marriott. It looks old, dingy and rundown. No perks with this Marriott…just basic amenities. The coin-operated washing machine half-way worked. I programmed the machine to wash my black clothes using cold water. The “cold” water came out super hot! The weirdest thing about my stay is when I requested a wheelchair accessible room. These type rooms are supposedly equipped with rolled out showers. No, not in this Marriott. My 333 handicap room came equipped with a bathtub…what brainiac thought of that? The whole hotel has a filth to it. I expect such a filth of a hotel from a motel, but this is Marriott. I expect a foreign hotel to look as rundown as this place, but I kept saying to myself, “But…this is Marriott.” Never again will I stay in this place. I was a guest here, but housekeeping treated me as if I were a squatter (even squatters have rights, but I digress!) My whole reason for booking my stay here? I was looking for a touch of luxury, but got da hood instead. I will never ever again stay at this Marriott…

All I needed was a clean comfortable bed, WiFi, shower and the ability to make coffee in the morning. This Motel 6 ticked all the boxes. The staff that I spoke to during my 7 or so day stay were great, the room was clean with no trace of wildlife of any sort in there. Bed was comfortable, and the area was quiet enough for me to get a decent sleep. I've seen some terrible reviews of this motel, but I'm glad to say that none of the complaints from those applied to my visit! I'd be happy to stay here again! :D

The location of the hotel is good, the facilities are a bit old. Just the smell of the room. The soundproofing is not good. The service is good. The airport bus is very convenient. Just stay for one night, it's ok.