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I'm giving the Pier South Resort 5 stars, even though there were some issues with their restaurant. I feel like any company can make a mistake, but pay attention to how they resolve it for you. The hotel is very nice with stunning ocean views, and the staff members all were very friendly. Great location - many places of interest are within walking distance. We paid extra for a room with a balcony and ocean view. On the dates we were there, happy hour with drinks and appetizers were served on the rooftop lounge, we just needed to show our room key. On our last morning, we planned to have breakfast on the balcony in our room, watching the ocean. We called the in-room dining number 3 different times between 8:45am and 9am, but the phone was never answered. We called the front desk at 9am and they had room service call us back. Room service said that they were understaffed and we should call back in 90 minutes to place our order. Call back at 10:30am to order breakfast when checkout is 11am?! We only wanted a bagel and yogurt parfait, but I suppose if there is nobody there to bring the food, then it doesn't matter how simple the order was going to be. The room, parking and resort fees made this a very expensive stay, so not being able to enjoy it in the way we planned was very disappointing. On prior day we did eat at the restaurant, then after we finished, waited over 10 minutes for our check and after we said we were going to charge it to the room, that took another 10 minutes. Again, the restaurant Toasted was probably understaffed. I understand that is a common issue with many companies, but keep in mind that this is an expensive resort with expensive fees. I discussed our concerns with management, and received an apology along with a satisfactory resolution. We will try Pier South again someday, but at this time I cannot even say whether or not they actually offer room service.

Very clean and friendly.

The room is quite big, clean and comfortable, the shower water pressure is very good, the weekend price is very expensive, it is recommended to book in advance, not far from the Mexican border, it is very convenient to go to nearby resorts, there are many restaurants nearby.

I have as well my kids have stayed here many times the staff was great the rooms were fine had no problems and they were very accommodating There is restaurants close a mall down the street is very quiet in the hotel area

We were in town because my son serves on the USS Abraham Lincoln and the ship was coming home from an 8 month deployment. The trip was divided up between Embassy Suites Arcadia and Best Western. First when booking a hotel when you’re from out of town, it’s hard to pick a location. We picked Chula Vista due to the proximity to the Navy Base Coronado and the reviews of the hotel. I will say this, we stayed at Embassy Suites first then came to this hotel for Friday and Saturday then back to ES on Sunday. Guess what? The beds are the same. The beds at this hotel were very comfortable and it appeared to me they used the same bedding as ES white bed spread and gold sash. I usually have to bring a mattress topper when I go to a budget hotel because 9 times out of 10 the beds are super hard and uncomfortable. Imagine my surprise, when I did not need to use my topper and was very comfortable. That’s a good point comfortable beds. The Hotel is not in the greatest part of town but the hotel is well lit and I felt safe. The room was large and the bathroom was larger than the one at ES. The showers had very nice water pressure. It was obvious however that they removed the tub plug to keep you from taking a bath. That could be a CA drought issue, not sure. We did not get a “grab and go” breakfast, but using the Covid Excuse to only offer pick up and go brown bag breakfasts is disingenuous since we are well past covid at this point, and it’s obvious they just don’t feel like dealing with offering breakfast. Embassy Suites offers a full breakfast so don’t use the CDC COVID excuse, because nobody is buying it. Now a few CONS: Even though we left the Make up Room sign on the door, the maid did not clean our room and we had to go the front desk and ask for clean towels and Toilet Paper. Not a big deal but come on. Now my biggest pet peeve. We drove in from Los Angeles and at 2pm I get a phone call stating my CC had not gone through and if we didn’t pay by 3:00 they were going to cancel my reservation! CHECK IN IS AT 3! I have never been to a hotel that ran your CC an hour before check in! THANKFULLY we were only 5 minutes away when we got the call checked in using my Capitol One card and all was well but what if we had gotten stuck in traffic and didn’t arrive until 3:30? I had used my Discover Card to pay for Embassy Suites and there was an “over use” hold on the card so when they ran the card it didn’t go through. Ok so what? Usually you confirm on a CC then pay for the room when you arrive, and if you’re a “no show” after midnight then they can charge your CC, not run it an hour before check in then threaten to cancel you reservation if you don’t arrive by 3! I have never had a hotel run my CC an hour before check in. Something Fishy if you ask me. Overall I would stay there again I guess although I probably won’t have occasion to do so.

We chose this hotel b/c of the rate. But.. We were pleasantly surprised by the property when we arrived. If you are looking to be in the middle of downtown or a traditional hotel plaza, this isn't the place for you. But, the location is decent for a 1-2 night stay and easy access to San Diego. The Staff was friendly, knowledgeable and effective. We asked for extras, they appeared quickly. The gentlemen that checked us in was super friendly! (I didn't get his name, but he was working the evening of 3/23) What's Near: - Directly Across the Street: .... Tacos el Gordo (amazing!) .... Carl's Jr ... 7-11 ... el Pollo Loco You won't starve nor need any overpriced hotel snacks What do you need to know about the hotel/room? - The hotel is well-appointed and swanky. It gives the vibes of a boutique hotel - the lobby, the fixtures and the decor/details of the room. The room, however, is not large. Again, it is a great option for a solo or couple traveling. And I recommend 1-3 nights max in lieu of the space (if traveling with 2 or more people). - If you are noise sensitive, do not take a room on the front of the hotel. - And if you are a light sleeper, stay on the top floor to avoid hearing people walking and/or talking on your head. Surprise! - The hotel offers a breakfast buffet for about $7 per person. The breakfast is in a small area available via key access. If you have ever had Holiday Inn Express' expanded continental breakfast - its comparable. Definitely work it. NOTE: The hotel has exterior corridors. Its not a big deal, but... just keep that in mind.

Exceptional staff, facilities and stay! I have stayed here on several occasions on business. This time was by far the best. Loews Cornoado took considerable efforts to make sure people felt safe during these Covid times. Staff was both friendly and helpful. Room was great! Overall, a great stay!

The best experience I've had from my recent Best Western Hotel stays in the past couple years. Thank you to ALL staff at this location. Edgar at the front check in was very polite and customer service oriented. Housekeeping was nice and asked exactly what we wanted to have done to our room. Breakfast was great and so we're the two servers during our stay.