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No toothbrush, toothpaste, remember to prepare yourself, other toiletries, breakfast can be done waffle yourself very delicious. It was late to hear that there was a meatloaf that was delicious and not eaten. The milk was gone, but it could be called a waiter. It is very close to the border Ole, and it is also very close to the high-speed entrance. It is convenient to park in the hotel and it is convenient to collect money.

Good value for money, the overall feeling is general

The Motel is dirty, noisy and the staff is questionable at best. DO NOT HAVE ANY PACKAGES DELIVERED TO THIS MOTEL!!. I ordered a package it arrived at the motel on the Saturday and I was booked to arrive on Sunday. The tracking stated that the packaged arrived at 5:12 pm on Saturday July the 10th at the front desk The package was addressed to me with (GUEST) stated after my name. When I asked for the package on my arrival I was given the run around until when I checked out the next day (with out the item) I'm pretty sure ”someone” has my package but I will let you take from this post what you will. Overall, I would not ever stay here again. The lower price is not worth it considering I had to add on the cost of my missing parcel. There is a nice Best Western not far.

The room looked clean, on the small side tho. With suitcases on the floor, not much room to walk around. The shower was good pressure, hot water and shower head was tall. They supply a 2 in 1 shampoo which may work for some but not all. I was thankful that I had saved the conditioner from a previous hotel stay. Now for areas of improvement: staff unfriendly. Called to see if they had a rollaway bed or cot they flat out said no. When asked if we could get additional blankets and pillows, flat out said no. Felt no use to ask for towels so reused what we had. ”Free WiFi” password given didn't work when we asked for it, not offered at check in. Sometimes a little kindness goes a long way. Will not make this a stop on any future trips.

The best experience I've had from my recent Best Western Hotel stays in the past couple years. Thank you to ALL staff at this location. Edgar at the front check in was very polite and customer service oriented. Housekeeping was nice and asked exactly what we wanted to have done to our room. Breakfast was great and so we're the two servers during our stay.

The room is quite big, clean and comfortable, the shower water pressure is very good, the weekend price is very expensive, it is recommended to book in advance, not far from the Mexican border, it is very convenient to go to nearby resorts, there are many restaurants nearby.

I am very satisfied with the accommodations for my guests, friends and family at the Best Western in Otay Valley, Chula Vista. The Staff are very friendly and accommodating. They allowed us to switch rooms due to some mix up. Fortunately, I reserved 4 rooms so it's a matter of switching the names of occupants and since they are my family no big deal. The only issue that can be improved is a work space so if your roommate is already asleep you can work downstairs. The space is not private it just a space not even a small room. Also, the key in one of the rooms doesn't work well and they don't have enough people working the night shift. So while I am checking in my other guests, my other guest had to wait since only one person is working that night. Maybe, hire more people to work since this hotel is very busy. The location is right off the freeway so it is very convenient easy to find. It's next to a gas Station with a convenience store. Starbucks is walking distance so the location is great. The staff are all nice, Carmen, Cassandra and Daniel. I only talked to Albert once on the phone but they are very courteous and accommodating in person and on the phone. I would give them a ”5” for Service Excellent customer service.

This new hotel (3 years old) is a very nice Hampton Inn. Our bayside room (#409) was large and very comfortable. Located on the 4th floor we had a great view. It is conveniently located to a small shopping/ eating area and was easy to get to Coronado Island. This Hampton Inn had a bar and served bar type food in the evening. It was very pleasant and we enjoyed getting to relax at the end of our day. The bartender was so nice . We didn't use the pool and it really was not very attractive. Located on the back side of the hotel, it really was inviting.

I have as well my kids have stayed here many times the staff was great the rooms were fine had no problems and they were very accommodating There is restaurants close a mall down the street is very quiet in the hotel area