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"They have the so-called ”Resort Fee” which is 42 dollars during check-out. Totally have no idea where I spent on these fees. Be careful before booking！"

"I was very pleased with the Heron House Court. The staff was friendly and helpful. The location was excellent. Walking distance to the Dry Tortugas Ferry Dock. The room was functional and well laid out. The price paid was a good value considering its Key West in the spring. My only suggestion would be early am coffee. Maybe a Keurig machine in the lobby since there is no in-room coffee. Roman (staff) was very welcoming and helpful."

"Otelin harika bir havası vardı, bitkilerle doluydu ve lobide çok renkliydi, ismine yakışır bir his, Havana kulübesi. Havuz en iyi kısmıydı, çok temizdi ve etrafta yüzebileceğiniz ve rahatlayabileceğiniz iç lastikleri vardı. Check-in sırasında iki ücretsiz içecek kartı bir artıydı. Yemekler öğle ve kahvaltı için mükemmeldi. Aile gezisi olarak gittik, bu yüzden tek olumsuz yanı çok fazla çocuk olmamasıydı. Bir noktada ”sadece yetişkinlere” olduğunu düşündük ama sonra öğleden sonra daha fazla çocuk görmeye başladık. Odalar temizdi ve servis iyiydi. Kesinlikle tekrar kalacağım."

"Ein absoluter Traumurlaub im Southernmost Beach Resort! Wir hatten das Vergnügen, einige unvergessliche Tage im Southernmost Beach Resort in Key West zu verbringen – und es war einfach perfekt! Das Resort ist ein wahres Paradies: Die Lage direkt am Meer, die atemberaubenden Ausblicke und die stilvolle Anlage lassen keine Wünsche offen. Die Zimmer sind geschmackvoll eingerichtet, komfortabel und extrem sauber. Man fühlt sich vom ersten Moment an willkommen und umsorgt. Ein besonderes Highlight war der außergewöhnliche Service von Alan und seinem fantastischen Team. Sie haben wirklich alles dafür getan, unseren Aufenthalt so angenehm wie möglich zu gestalten. Ob es um individuelle Wünsche, wertvolle Insider-Tipps für Key West oder einfach nur freundliche Gespräche ging – Alan und sein Team waren immer mit einem Lächeln und größter Professionalität zur Stelle. Besonders beeindruckt hat uns die Aufmerksamkeit fürs Detail: Von der perfekten Organisation bis hin zu kleinen Aufmerksamkeiten, die den Unterschied machen – der Service war einfach erstklassig. Man merkt, dass Alan und sein Team mit Herz und Leidenschaft dabei sind, und das spiegelt sich in der gesamten Atmosphäre des Resorts wider. Wir können das Southernmost Beach Resort wärmstens empfehlen – nicht nur wegen der traumhaften Lage und der luxuriösen Ausstattung, sondern vor allem wegen des außergewöhnlichen Service, der jeden Aufenthalt zu einem unvergesslichen Erlebnis macht. Vielen Dank an Alan und sein Team für diese wundervollen Tage."

"Fantastic stay. Levi at front desk was so accommodating. Showed me two available rooms and let me choose. Actually walked with me to the rooms. We weekend in the Keys every couple months,and it’s been a long time since we’ve encountered such friendly service. Kudos to Levi.  It was our first time staying at the Pier House. We will definitely be back. Thank You Pier House. We had a great time."

"They gave me a room that had a door that bordered the other room, of course all the conversations, TV and sounds of the guests in the other room bothered me all the time. "

"La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!"

"Очень очень очень понравилось! Месторасположение идеальное, номер восхитительный! При заселение дали монетку, которую можно было обменять в баре на два приветственных напитка, чем мы с удовольствием воспользовались. Дом Хемингуэя и южная точка в 5 минутах ходьбы!"