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I was hesitant to try this hotel because the reviews weren't great but we were so happy with our stay. We were in town as a family to watch my son's robotics tournament. The hotel was packed! The staff was helpful and friendly. They were super awesome when we forgot something in the room on check out day. The front desk clerk went to the room and got it and held it for us until we could return in the late afternoon. The room was very clean (except for dirty dishes in the dishwasher), spacious and very comfortable. The sheets were clean and soft, the beds were comfortable. The room had a full sized fridge, kitchen sink and dishwasher. Breakfast was good, exactly as expected/standard fare for a free hotel breakfast. The pool was clean with plenty of towels, the water temperature was fine, not too cold. The staff did a great job trying to keep breakfast stocked with so many people and they were always friendly and helpful with anything we needed. Our only complaint was that there were dirty dishes in the dishwasher and that breakfast needed extra staff. Our last day there (Saturday) breakfast started a 7am but the robotics tournament started at 8. So there were TONS of people trying to cram breakfast into a very short period of time. We were constantly running out of food and staff was run ragged trying to keep up.

My husband and I take an annual trip.to Frankenmuth, Mich around Christmas time each year. We usually spend a fortune to stay in the town of Frankenmuth. We decided to stay outside of Frankenmuth and found the Springhill Suites in Saginaw, MI, about 20 min. from our destination. We were so pleasantly surprised by tbe accommodations. The suite was beautiful, comfortable and very clean. The staff was so helpful and friendly - even after locking ourselves out of our room twice. They were attentive and even offered restraunt suggestions. Tbe breakfast offered a great selection - sausage, rggs, waffles, juice, cereal, pastries etc. In addition, the hotel overall abd lobby was clean and very pretty. The only issue, which is minimal, was the pool size. It was a bit small. However, the hot tub was large and very relaxing. The price we paid for a 2 night stay in a beautiful suite at the Springhill Suites in Saginaw would not have covered one night in a standard hotel room in the town of Frankenmuth. I will look for this particular hotel during our future travels. They did everything right.

I’d like to think that my husband and I are pretty understanding/patient individuals. Negative reviews aren’t something I enjoy writing, however; when the experience is extremely inadequate, or unsatisfactory, I find that it is warranted, in hopes to prevent others from having the same unfortunate experience. I had booked our reservation several weeks in advance choosing this hotel specifically because of the in-room kitchenettes AND pool/spa area. The morning of our arrival I received an email from the hotel’s front desk receptionist stating that their spa area would be closed during the duration of our stay. Although they apologized for the inconvenience, the assistance that was offered was not appropriate for our situation. We are Marriott members, and had used nearly all of our points to book the current reservation, I was offered assistance making reservations else where, but not a reimbursement of my points to do so. I communicated concerns about other local hotels not having a kitchenette, and the price of their rooms being more than we could afford on such short notice, as a result the receptionist moved us from the studio room to a two bedroom suite (the extra space wasn’t necessary as it was just my husband and I, I communicated this with them, & then thanked them for their efforts to compensate). Although the previous situation was unfortunate, we were prepared to move past it without a problem. Upon entering our suite I immediately spotted a child’s toy left under the kitchen table by previous guests, turning to set down our groceries on the kitchen counter I accidentally ran my hand through a bunch of left-over crumbs & looking straight above was a dirty coffee cup, still full, sitting in the microwave. Going into the master bedroom there were visible smudges all over the bottom of the bathroom sink, the support underneath the king bed was noticeably broken/worn, & while using the restroom I noticed both drawers underneath the sink were missing & the bottoms were visibly soiled, additionally; the curtain in the second bedroom had a 3” or bigger rip in it, and the garbage located under the detached bathroom sink in the 2nd bedroom was full (shopping receipts & clothing tags from previous guests). Lastly, but certainly not least, upon leaving I addressed the assistant manager, Mr. Weiler, about two $80 charges made to our credit card during the duration of our stay, this was in addition to the $40 incidental deposit that was held. Mr. Weiler’s response was “yeah I see it right here. I don’t know why that happened, it should fall off within a few days.” At that point I had decided to waste anymore of my time addressing the remaining issues that occurred during our stay & made a call to Marriott’s customer care line. After speaking with the customer service rep, I received an email from Mr. Weiler. In his email he questioned the validity of my concerns, rather or not I addressed HIS housekeeping staff about their job performance & reiter

Hotel was clean and well priced. I was very pleased with everything and would go back to this location. I also want to compliment several employees! Fairfield by Marriott Saginaw. 5200 Cardinal Square Blvd, Saginaw, MI Fantastic location with great restaurants and shopping nearby. Also close to downtown! I would like to compliment two front desk employees that assisted me prior to and during my stay. The first was William. He was wonderful and assisted me with adjusting my reservation! Thank you, William! And the other was Maria for assisting with a delayed/late checkout. We attended a meeting and wanted to refresh in the room and change into comfortable clothing prior to our 8 hr drive back home. Thank you Maria! Appreciate the very good customer service!

The room was good size for our party of 4. We used the pull out sleeper for our grandson. We had to call down for sheets. We slept well. Breakfast was very good. The kids wanted to swim but the pool was shut down. The lady at the front desk was nice enough to allow us to go to the other hotel across the parking lot and utilize their swimming pool since it was operated by the same people. I would stay here again without question.

Good: Friendly welcoming staff. Very clean room. Cozy. Good hot shower. Location within numerous good restaurants. Breakfast + : nice waffles, yogurt, bananas, muffins, orange juice. Not good: swimming pool was not operational, very sad! (and it was not mentioned on booking platforms). Breakfast - : cold eggs, terrible sausage, no vegetables, other kinds of juice than orange. If the swimming pool worked and breakfast didn't have those negative things I mentioned, the place would've been perfect.

First time to stay at this hotel for my delivery run to Michigan, hotel room is super nice and bedding is very comfortable. Location is right off freeway and two chain restaurant diners are walking distance so can't complain about location, only drawback is the wifi was down and they don't include breakfast.

First I:AM returning to Tripadviso it has been early 02/2020 since I review any place. so I check in here with my family for our 30th years of marriage together.It came as no surprise to wife for the last 15 yrs hotels motels the last yrs its been A holiday inn someplace .Wife woke me 3 am to tell me out 5 this is number 2 lets come back in winter .When the New Owners are here after the (transgression) their planing on 76% remolding The new shower curtains there call 1 3\4 its all together 3\4 is for the water splash inside tub. the one for out side after showering 95% water in tub.people were great from desk check in house keeping ect.it si close to everything mall highway 2 an 3 roads of highway restaurants a lot of choices theaters ect,ect.New Owners just Days away from the official take over.. I Told Wife the mattress some of them must go the parking lot need atouch up lines repainted some things an with the New covet-19 work to be add to there list right now it is worth a few visits a year I'LL be checking in around NOVEMBER AN JANUARY 2021 As most you know I Always re-visit 2 times very one I review Gregory Marshall