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Very good. My friend booked it for a business trip. The staff was attentive and enthusiastic. I will stay here again next time! 🎊🎊. . . . . . . . . . . . . . . . . . . .

As a flagship Marriott branded property, I have to say that I’m disappointed in the service from the check in staff. She was rude and temperamental and really needs to find a job she can be happier at. When I addressed that I wanted to speak to a manager the response was “there isn’t one”. I requested that I did not want to be helped by her and requested for someone else. I expressed how disappointed I was with the new person and she checked me in and knowing I was upset, a manager on duty never reached out to me during my stay. After getting a hold of a general manager and expressing my issue the response I got was that “fortunately we live in America and we all have choices”. As a manager, this is not the response I was expecting, especially from leadership at a brand leader in the hospitality industry. I strongly suggest that this manager be replaced with someone that values and understand what the hospitality industry is about and someone that cares and values their job. The property itself is beautiful and well maintained, it’s just that unfortunately the staff and general manager need to learn more about compassion and retrained. Because of this I would never stay at this property again. As a Hyatt globalist, Hilton Diamond and Bonvoy Gold… I really regret staying here and my expectation of service fell short. The post isn’t to complain about my issue but there are other choices in the area where the properties are as good if not better with better service. This place should not be rewarded with rooms filled as they do not value their customers.

The hotel is in a good location and has convenient transportation. It is very convenient whether you are traveling to classic attractions or taking a bus to various places. The hotel has complete facilities and the rooms are clean and spacious. The hotel's front desk service is also very good. I will stay here again next time I come back.

Was supposed to stay at Hotel Main in Dec. 2023 but was taken ill and requested a credit. They agreed to credit me 50% usable within 6 months so in May 2024 I emailed to let them know I'd like to use my credit in June. They immediately re-booked me for a one night stay. Everything went smoothly, check in was a breeze, on-site parking was easy and inexpensive, and the staff were very professional. The rooms are beautiful and spacious, hotel is super clean and looked like each room had a balcony. We even enjoyed the pool, jacuzzi and spa on the 2nd level. It's conveniently located in downtown close to numerous attractions and restaurants, we were able to walk around the corner to the Broken Spirits Distillery for an amazing dinner and walk back to the hotel. Highly recommend this hotel and all the wonderful staff we interacted with!

WHAT WE LIKED · We stayed in the Gorgeous Penthouse on the top floor and it was beautiful. The photos are accurate other than the obvious fish eye that makes all rooms look larger than they are. We stayed here for CaliVibes festival. I'm a sucker for the historic, eccentric, unique properties with architectural details so this was right up my alley. The kitchen had beautiful tile though we didn't make any meals there - you could have made simple breakfast, lunch, etc. Mainly we used the fridge to store our late night snacks and bottled water. Basic coffee service, dishes, and utensils were provided. The old windows are so lovely and all of them open but you will get the noise from the lively bar downstairs. We had plans to drop in to the Blind Donkey but the music festival really had us beat at the end of each day. The codes for the door and the room worked well. The bed was adequate but not amazing like some hotels have. I had no issues but hubby didn't sleep as well. The bed is in a nook so you do have to kind of crawl into the bed and that was not ideal but once my head hit the pillow, I was out. The Broadlind is surrounded by cafes and restaurants and there was a grocery store just a block or two away. Very convenient location for any events at the convention center or Marina Green Park. WHAT WE DIDN'T LIKE · Check-in time is quite late at 4pm. I messaged and called the contact number provided in the email from Broadlind to ask if we could pay for early check-in ($45) on the day we arrived and never received a response to my phone call or my text message. I was happy to pay the fee if it wasn't too late on our arrival day to do so through the ”contactless” system. I did not want to pay the fee and then not be able to check in because we didn't pay far enough in advance. I had read other reviews that mentioned issues when not allowing enough advance notice for the ”incidental deposit form” to be completed before arrival. We had already done that, no issues, but now wanted to add early check-in, and ultimately, did not because of the complete lack of response. Resort fee of $35/day but there are zero resort-style amenities such as pool, gym, cafe, restaurant, or bar. No ice machine or vending machine on site. No cleaning of the room so no restock of coffee service or towels for a multi-day stay. The sofa bed was a futon and super lumpy. Blankets and pillow were provided but no sheet to put down. We found an air mattress but discovered very quickly there was a hole in it. No response to text message or phone call asking for replacement. We debated finding a sporting goods store to buy our own but ended up just roughing it on the futon. There was staff on site but they are quite stand-offish and will ignore you or act like they don't understand what you are saying to avoid helping you. SUMMARY - I adored the property and the location but the excessive ”contactless” policy is a complete turn off. If everything was perfect with the property, an

Excellent service all around! Would HIGHLY recommend and will stay at again and again!! Super easy check-in and enjoyed the goodies that were provided! Enjoyed drinking coffee outside master suite deck area and listening to the seals!! Also, I cannot forget to mention how comfortable the beds were!!

I just completed a 9 day stay at this property. It is a very clean hotel and the rooms are modern. Having said that, I do feel that the hotel management is taking advantage of the Coronavirus pandemic by not providing any housekeeping service for guests, regardless of length of stay. I have been working and traveling steadily since the pandemic occurred. Every other hotel that I have stayed at has reduced the frequency of housekeeping service to guest rooms to every other day or 2 or 3 times a week at the least. I was always informed of this when I checked in. I was not informed that this Homewood Suites was not providing any housekeeping service to any guest when I checked in. It was only when my room had not been serviced for 2 days that I had to go up to the front desk (they never once answered the phone the entire time I was there)to inquire what was happening with housekeeping. The lady at the front desk confirmed that no housekeeping service was being provided and gave me a large trash bag to put my accumulated trash in. I was never informed as to whether I was receiving a discount on my room rate because no housekeeping was provided. Even though the hotel was far from full occupancy, I was also being charged $12/day for parking, which I had no issue with. Had I known this hotel had eliminated all housekeeping service, I would have stayed elsewhere. I work 10 to 12 hours a day and hate coming back to a dirty hotel room. I am a long time Diamond member and feel some housekeeping service should have been provided

The hotel is not bad, the location is good, walk to Long Beach and the Ocean Museum for ten minutes. There are many restaurants around, and there are many hotels like Marriott, which are more expensive. This is similar to a motel, and the price is OK. It is a bad attitude towards Ctrip booking staff, saying that after the deduction is not responsible for the success of the booking, even directly call me