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We enjoyed our 1 night stay here. The room was clean & comfy. The only complaint is that we were told our stay included breakfast the next morning- Sunday & they did not have anything for us. We even Got up early so we did not miss the breakfast. Overall, we would definitely stay at this hotel chain again in the future.

Spent the night here over a weekend. Staff were friendly and helpful. Room was very clean. Will return. Amenities included swimming pool and fitness center. Internet was easy to access. Parking was convenient. Inexpensive gas station directly across the street. Very close to Rt. 271.

We found the staff welcoming, helpful and efficient. We asked for a room away from the elevator and the staff made sure that happened. Our room quiet, well- cleaned, and very comfortable. We also enjoyed time in their indoor pool and hot tub.

Very dirty, no cleanliness. Chair in the room had full of disgusting white patches. Advertised as full continental breakfast which was a joke. When asked about that, the receptionist gave a mild sarcastic laugh. Seems like there is no cleaning staff, night receptionist who lives in that hotel double up as room cleaner in the day, that explains the state of cleanliness. Slices of plain white bread, small packets of spreads, cereal and coffee. But they advertise as continental full breakfast.

The clerk explained couldn't use hilton points in person. So very reluctantly she called hilton for me as I ask her to. Did it on her cell phone and she handed me her phone was made to feel very awkward. AT one pointed I apologized for her being inconvenienced to which she made no eye contact with me and mumbled under her breathe. Not to mention her appearance was a cross between punk rock star meets the age of over 60. No problem with the room except the carpet was worn very thin and you could see spots where drinks had been spilled and not shampooed clean. Also I ask for late check out 1:00. She wasn't very accommodating. But said she'd be there and remember my request. Needless to say house keeping knocked on our door at 11:00. Oh yeah, she did ask me if I wanted the water I was entitled to. When I told her it was my birthday she offered me a free candy bar. Upon check out the clerk still seemed annoyed I didn't get good vibes as far as customer service was concerned. Will choice a different hotel next time I go to MGM for a concert.

I recently booked a 3-night stay at this property for my girlfriend, who was traveling to Stow, OH for a close friend's baby shower. We are Choice Privileges Gold members and usually love staying in Comfort Suites. However, when my girlfriend first entered the room, it was in less than satisfactory condition and, some cosmetic issues aside, here's what she found: First, the door frame must not have been well-secured to the wall; when the door closed, the entire frame moved. Second, every time the bathroom lighting was turned on, the lights flashed multiple times before staying lit. Though a common occurrence in an aging hotel, if someone with epilepsy was assigned to that room, the lighting could've triggered a medical episode. Third, also in the bathroom upon her arrival, there were used and empty shower amenity (soap) packaging left on the counter alongside fresh products. To us, this is unsanitary, unsightly, and also a sign of lazy and inattentive housekeeping. Fourth, the TV wouldn't function (despite trying to change the source inputs--it didn't help). However, our biggest complaint is that, 1 day into the stay we received word that an unexpected, unanticipated medical emergency had occurred in our immediate family and my girlfriend needed to cut her trip to Ohio short to come back home. She spoke to the front desk associate, explained the situation, and he did nothing for her, stating he would need to talk to management. Obviously, she had to leave quickly and couldn't wait and sort things out further, so she called to inform me and I called the hotel myself. The same associate stated he couldn't reach his manager, but for us to call back this morning and speak with her--and *maybe* we could get a refund of one night back. The next morning, my girlfriend spoke with a manager (she did not catch her name), explained the situation, and the manager stated that, because of the rate we'd booked, we were ineligible to get a refund because we would've had to cancel the reservation at least 24 hours in advance. Our question is...HOW COULD WE KNOW AN UNEXPECTED MEDICAL EMERGENCY WAS GOING TO OCCUR?! That's the entire point of: ”UNEXPECTED” and ”EMERGENCY”!! Furthermore, we weren't asking for a FULL refund for all 3 nights--just a refund for the 1 night (tonight) she certainly could no longer use due to leaving 1.5 days into the 3 day original stay. Utterly insane and ridiculous--because YOU CAN RESELL this room for tonight once it's cleaned, yet you cannot refund some of our hard-earned money back to us?! For a hotel that, directly on its website, states it has a ”caring staff”, that must only be during normal situations. They clearly do not plan for, and cannot accommodate, situations outside of the norm, nor actually care about their guests when real life happens and plans change. I can 1000% promise you my girlfriend and I will NEVER return to this property--and also hope future guests staying here don't experience unexpected changes to their

The environment is very good, cost-effective, food is free, there are Chinese restaurants and KFC opposite

Although there are some tech issues with this place (resetting the room Chromecast would not get it to work and neither would the phone pairing/dishwasher is crazy loud/shower pressure adequate) the relaxed and comfortable atmosphere compensated sufficiently for this stay. Holly and the other staff make you feel like you're visiting with family (but not too close family) - like cousins - in a good way. So I felt welcome and the room and bed was comfortable, piling three of their marshmallow pillows enable me to get sufficient head support and the pool and gym are good enough for a short stay. Kitchen set-up is just enough to do the basics but has everything you need, the large fridge is great. The area set aside for dogs was well established and attended to, all the walks were regularly cleared of snow. As buffet breakfasts go I thought it was better than average at this point, with a small but well chosen selection that can cover all tastes and was not the usual dried out recycled buffet fare.

I will write a second review after my stay, but wanted to write a review right away (while I was thinking of it) about my experience with a Representative. I had an issue regarding my stay, and spoke with Sonya on the phone when I called to discuss it. She was kind, empathetic, caring, while still maintaining fantastic efficiency. She quickly did some research, and suggested several solutions. Again, I haven't even stayed yet, but she's making me feel so much better about my trip and the brand as a whole. I had a horrible booking experience with Traveluro, but Sonya was able to really help me feel a lot better. I appreciate her fantastic customer service.