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What started off as a good moment/event for teenage seniors celebrating a memorable night, turned bad in minutes. I went to the Miami Lakes Hotel located in Miami Lakes thinking I was going to be able to watch my niece and her friends get ready for their senior prom but within 20 minutes of me being there the security guard that is employed by Security Alliance (Andy)rushed down the walkway to the room with a hotel manager. Once they arrived at the room they refused to speak with me or my sisters husband, they wanted to only speak with her because the room was registered under her(not a big deal but she was helping my niece get ready for her special day). Once she was able to come out they informed her that the food setup outside was a fire hazard. After about a few minutes I started breaking down the food because we just wanted to make sure the girls enjoyed their day. Within 20 minutes of breaking down the table the same security guard was standing in the corner on his cellphone and returned with another guy who said everyone had to leave. It was a terrible thing to hear that now you have to be rushed out the room because according to management you can only have 4 guest per room. Because this bothered me I requested to speak with management. In the middle of the hotel there is a Tiki hut area. At that table there were about 4-5 men sitting with music drinking alcohol (several bottles on table) on the other side of them there was about 7-10 people boxing. I asked about an open container policy and management did not seem to know what the rules were. I was disgusted because I felt like we were being discriminated against. There was no noise coming from our gathering and there were no guest being disturbed. We didn’t have alcohol and we didn’t have music. The security guard seemed very happy that we were told we had to leave out of the pool area(no one was in the pool). This by far was the worst experience I have ever had at any hotel, even kid friendly hotels give better treatment than this. Prior to renting the room my sister asked if she could have the event there and she was told she could but apparently they didn’t give that message to everyone. The operations manager (Fran) was leaving before he made the decision to shut everything down and the hotel managers (Rafael and Chris)watched at the front desk as security (Andy) harassed us by the room. The room was a spacious room but for the price and treatment from Security Alliance staff (Andy)and hotel management, I would never rent a room from this place.

I was not able to book room using my reward points for a discount. Local number was busy, had to go thru 800 #. Was told no rooms are available to use my points for a price reduction. I guess there are only a few rooms opened for this program.

Out of various hotels my husband and I have stayed at this one is pretty good with a couple minor things to take into consideration. It has good location being right off of a major highway. There are many shops that are not that far but you will want to drive it instead of walking. The pool is outside and it is good size for a hotel. Surprisingly, the breakfast included fresh, scrambled eggs, bacon, and meat, which you don’t often get at hotels. Being gluten-free, especially appreciated that! The room itself was quite spacious and beds were comfortable. where we ran into some concerns with the cleanliness of the bathroom, you could tell that the tub was getting older. I can get the TV to turn on, but there was no cable or satellite hooked up so if we didn’t have our iPads, we would’ve had no entertainment for the weekend . Our air conditioner also stopped for a period of time, so being in Miami, that was a concern too. For something close and convenient this would be a choice but if you wanted more fancier, you may want to look elsewhere.

The service is attentive and very polite. The room are spacious and the hotel has all the facilities including a 24/hr gym. Bed are comfortable with crispy linen but it is a dated facility which badly needs a change of carpeting and some bathrooms modernization. Overall a pleasant stay between flights

I’d like to leave a review for an employee by the name of Aliyah. I had an issue with the wifi, and called the front desk. She immediately came and helped me. She was very kind and helpful. Thank you

When you visit Miramar, Florida. It is a MUST to stay at the Hampton Inn. The level of service that you will experience is second to none!. Location ideal; property is well-maintained, members of the staff are very pleasant and always willing to help! Thank you for making our visit a MEMORABLE one.

Stayed here 1 night to catch a flight the next morning out of the FLL airport. Significantly better pricing/less points than the ones closer to airport, but the drive was fast and easy - at least on a Sunday morning. Hotel very accessible right off the turnpike. We are a family of 5. Room was spacious. Bathroom was big, we could all easily stand in it. BUT no door closing off toilet area to rest of bathroom Barely any space for toiletries and such on the sink area. No big deal for one night, but really bad design for room intended for larger groups or longer stays. Hotel was very clean. The area around it seems fairly new, lots of options for restaurants and grocery store nearby. Nothing walkable, but a quick drive or uber. Breakfast was ok, about what you'd expect. They did have the make your own waffles station.