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We really enjoyed our stay at the Hampton Inn in Frisco. This is a nice location. It is quiet and easy access to any needed venue. Employees are friendly and engaging. Gloria, in the breakfast room does an exceptional job keeping the breakfast area clean and well stocked. Plus, she greets you each morning with a smile. Rooms are comfortable and very clean. I would stay here again.

It was good definitely using Trip.com again. Very fast booking and very friendly

The room is clean and hygienic

Beautiful new hotel, very spacious rooms and spotless! All staff were very polite and most accommodating.lovely, breakfast area tea/coffee ceareal, porridge and scrambled eggs and bacon and or sausages

The maintenance staff are amazing and friendly. The front desk person was rude and had a smart comment. The first room I was given the bathroom smelled like urine. I went back downstairs and asked her for another room. She seemed frustrated but assigned me another room. Didn’t tell me where the room was located until I got ready to get on the elevator. I arrived at the second room. It was small, smelly carpet and the room was right by three chairs in which if someone sat there they could look in the room. I was very uncomfortable with the room. I then went to the front desk again, apologized and asked if she had another room available. She huffed and with a frustrating tone said “what is wrong with this room I told her I wasn’t comfortable with it and wanted just to get some rest. She then asked have you used the room. I asked her for clarification on her question and at that point she nastily stated “I need to know if you’ve used the room so I can have it cleaned. I replied “Yes, I washed my hands. I then stated to her “you don’t have to be nasty. I don’t have a nasty tone with you. She then replied “I will give you this last room but if you don’t like this one I will give you a refund and you can go to another hotel.” The third room was much better than the first two I thanked her and informed her the room was great because I didn’t have to be as discourteous in my behavior as she has been to me. It’s not only what you say but how you say it. If it weren’t for the fact that someone else had funded this I would have asked for a refund at that point and walked out. Never in all of my years of staying in hotels have I experienced such rudeness. I will NOT be returning to this hotel.

We enjoyed our stay and would stay again just because we enjoyed Nathan so much. He was very professional, but he also had a personality and wanted our stay to be exactly what we wanted it to be. We need more people like him in the world!