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We booked the trip on Trip.com, prepaying. Hilton Garden Inn Savannah Historic District charged us twice. We live in Florida. As soon as I realized this. I sent receipts and screenshots. I’ve been getting the run around from management for the past 4 days..Still no refund. Still no response from the different managers we’ve been told to call back to speak to..Keep calling back to see if he/ she is in.(Paul Komanecky or Lindsey Davis) We are very disappointed with the lack of customer service from management. We just want our money. The hotel was indeed paid twice…Is this normal?

Overall satisfying: in historical district, near river and all pubs, while the AC is too noisy that I cannot fall asleep

Check in was fabulous with a wonderful lady named Nevada. Room was clean, but mediocre as the veneer was missing from TV stand area and desk. The toilet was loose from the floor and swung to the left and right. My rate was less by booking through the Choice app at $161. Overall it was not worth the price and probably would not choose it again unless at lower price point.

As a Savannah local, we can’t say enough about the Desoto and its staff. We evacuated from the islands for Hurricane Ian and were fortunately granted a safe stay-cation in our beautiful city. We loved that the hotel was pet friendly so we could bring our sweet pup, Miss Lady, with us. She had a wonderful time as the staff and guests were most attentive. Our room was lovely and well appointed. The hotel itself is beautiful, has great onsite amenities, and frankly, you can’t beat its central location. Walk either direction along Bull Street and you are right where you want to be. Thank you Mitch, Becky, and all of the spectacular hospitality team at the Desoto. Highly recommend!

Wow, how to begin. The hotel and rooms are quite beautiful and the never ending view along the river with the almost constant movement of gigantic ships, is mesmerized. The location is also perfect with enough restaurants and shops within close proximity that you can find plenty to keep occupied even on the occasional rainy day. Now, with all that said, a caveat to any travelers wanting any semblance of rest. The second floor rooms are pure nightmare. There appears to be some sort of a supply room on that floor. The staff likes to use it for rather loud gossip and partying and when not in use by the staff, there apparently is a bowling league practice in there! The noise from tables and chairs and dishes being moved around at times even late into the night is just aggregating! The walls offer absolutely NO help in reducing the racket. Would we return to River Street Inn again? YES! As a matter of fact, we can't wait to return but, only if we would be guaranteed a room on the 4th or 5th floor!

Perfect spot to rest your head after spending the day in the historic district- it’s quiet, clean and beautiful. A quick walk to the riverfront and a fantastic view of the ships coming through on the river.

Can we paraglide off the top ?

Facilities: very complete Hygiene: Hygiene nice environment The hotel by the Savannah River should be the best local hotel among the regular hotels. The only dissatisfaction is that the management is a bit messy. We have been deducting our credit card at random, and the fee has never been clarified. Through the unremitting communication of the Ctrip housekeeper, it is finally confirmed that the overcharge has been charged. I have not received a refund yet. I hope everything goes well.

Great location!! The staff was welcoming and helpful! Check in and out was super quick. Had a problem with our car in the valet that they misplaced the keys but they did everything they could to find it and didn’t charge us for the service which was really nice. Overall was great! We’ll be back again!