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The hotel operated by the Indians, because the location is close to the office, so book this hotel, but the sheets are washed by the washing machine of the hotel, a little taste, not too clean. On the last day, there were bugs, and I was smashed by two bags. I couldn’t go on for half a month!

Hotel hardware configuration is OK, the environment is good, the room is big. However, a resort fee will be charged. There is another unpleasant one. I forgot a pair of shoes and found it in the room the next day. Originally it was my own care but the hotel did not look for it.

very nice stay & freindly staff Very good facilities --nice & clean bathroom Bad and pillows were of excellent quality Whole family had great time of stay Will highly recommend others to stay at this property

This is a lovely building with much attention to detail in it's design. Our room was very nice with quality furnishings with one exception. We both felt that the mattress was extremely uncomfortable considering the higher price we paid for the room. Self parking is about 1/4 mile from the hotel entrance which seemed odd to me. There was no provision for a shuttle service. We ate one meal at the hotel - a banquet for the event we attended. The food was good but not outstanding. Overpriced for what we got. No free continental breakfast.

I had a very positive experience here for two nights. I was greeted promptly upon entering and up to my room in no time. Room was well appointed, comfortable, clean & quiet. Bathroom was well equipped and had plenty of hot water and good water pressure. Appreciated the refrigerator in the room. Location is central to restaurants and shopping. Front desk team and breakfast crew were all very pleasant and friendly. Look forward to staying here again soon.

Upon arriving at the Hampton Inn and Suites in Downers Grove, Illinois, I was greeted by a very friendly front desk attendant who kindly allowed me to check into my suite earlier than the scheduled time. However, during the second day of my stay, housekeeping did not remove the trash or provide fresh towels. Additionally, the toilet became clogged, and despite multiple requests—once in the morning before attending a conference and again later that evening—no one came to address the issue until much later. When a maintenance worker finally arrived, he handed me a plunger instead of resolving the problem himself, explaining that clogged toilets were a common issue due to the slow flush system. Moreover, after housekeeping eventually serviced my room, someone attempted to enter my room on two separate occasions without proper explanation, leaving me feeling uncomfortable. Upon returning home, I realized I had left my charger at the hotel. Despite multiple attempts to contact the front desk, my calls either went unanswered or I was mistakenly transferred to a guest’s room. This experience was the most disappointing I’ve had at a hotel, and I do not intend to return.