Claremont Otelleri

We stayed March 15 to 17, 2023. Amanda was amazing, asked for an early check-in, she made sure we had it then followed up to make sure we were all set. I had a health medical emergency (hit the emergency button on the phone in the room) and the staff was at our door in one minute, and Tony from the front desk then ensured paramedics got to the room, then secured the room. Staff made sure my husband knew when he arrived later that night and then they followed up to make sure I was okay. This staff, all of them, Georgia? the housekeeper all work together to make sure our stay was excellent. Food is super delish too, and the manager in the restaurant is the best, making certain everyone is all set. THIS IS OUR FAVORITE property (we each are Hilton Diamond), stay here many times, but the extra care and follow-up is so appreciated and reflective of the management. The property is beautiful and quiet, and extremely well maintained.

Upon our check-in we immediately noticed trash strewn about the grass areas and dozens of cigarette butts scattered about the walkways and lawn. There were plastic bottles, food scraps, wrappers and various other gross items strewn about the grass areas outside all of the rooms. In 25+ rooms there are families living at the property (on a permanent basis) that clearly do not care about the other hotel “guests”. In the evening, furniture from inside the rooms had been moved out to the walkway and lawn area. From 7:30p until well past midnight there were adults speaking very loudly and children running about screaming in the common area. On both sides of our room were adults smoking in non-smoking rooms. I expressed my displeasure on the first and second day to the front desk staff, but nothing changed. As for the room itself, the floor and the bathroom clearly hadn’t had a deep clean in a long time. We used sanitizing wipes on all the hard surfaces before settling in. In hopes of getting the room well cleaned on our first night, I left a tip for housekeeping. Imagine my surprise when the money was taken BUT the room was NOT cleaned. The only thing we got were new towels left on the bed. We had stayed at this property several times in the past, so were SHOCKED by the change. It was our favorite hotel because we travel with dogs. Prior to this stay, we were able to safely walk dogs at any time of the night or early morning. It's also near several great food choices. Previously, the rooms had been very clean and the grounds well maintained; not any more. This is such a disappointment. I will not be returning.

i drove 7 hours from Arizona to get to this hotel that my company already booked and paid for in advance to be told that i need my boss present to present his id and card....... also told me i wouldnt be able to get a room because we have to re book 72 hours in advance.... i sat around for 2-3 hours til my boss from ontario could arrive to present his id and card..... very unprofessional because ive stayed here last month and did not have any of these issues. the front desk did not give two F***s that i was basically stranded in another state with nowhere to stay. after driving 7 hours and sitting 2-3 hours. you would think if you have people staying that are coming from out of state you would provide necessary information so that we are not stuck. after my boss showed up i finally got this room to walk into a dirt ball room with ants everywhere and just dirty. the wifi is probably the worst wifi ive ever experienced in a hotel. the fact that they call this complimentary wifi is almost disrespectful. i work a lot from my computer and i need good connection to be able to work. as i am writing this review in the hotel room looking at my wifi signal with 1 -2 bars max and thats how the wifi has been this whole week. for the hassle and stress i was put through i would book another hotel that would actually give you the service and respect that you pay for. the fact that the front desk said i wouldnt be able to book anything cause for 72 hours and their manager left was ridiculous. basically telling me to f*** off. i remained respectful and calm throughout all of their crap. you need to be teach your employees to cater to repeat customers... ive been here many times and my history will show it... and shows everytime my company paid with the same payment method... they had me wait 3 hours because lack of skill, lack of knowleadge, lack of customer service. And they were okay with letting me sleep in my car because their process is wrong is the reason they will get a bad review today. if you do make a reservation here and pay online make sure that these people provide you with all the right documents you will need especially if your company is paying for the room. make sure you bring insect killer and plenty of sanitizer to clean the dirty rooms. also their is free breakfast included but i wasnt aware of it until my last night here and none of the employees let me know of this i had to kind of force myself into the free breakfast. its time people do their job the right way it amazes me how employees can destroy a business's name and reputation because of their poor level of skill and care. And on the side of this damn building their are about 100 bumble bees flying around the side of the building if i didnt see it in advance it would have been pretty bad. ive never seen this many bees hovering around the garden on the side of the building before.

From the beginning of the stay to the end, we were in complete dissatisfaction with the way we were treated. We were encouraged by the great reviews on Google and on hotels.com of this location, but unfortunately do not believe what everyone says. Don’t be fooled! After we checked into our hotel we went to get food. After we got food and returned back to our hotel, we noticed that there were blood stains on our bed sheets and comforter, upon looking closely. We were obviously disgusted by this and did not want to use the bedding if it had blood in it, so we called the front desk at that time. The lady at the front desk said that she is very sorry and that she cannot have a maid replace the sheets because there were no maids at that time.Then I asked for a new set of sheets and bedding so that I could replace it myself. The lady said that she will send over the bed sheets as soon as possible. A guy who looks like a new hire by the name of “Colby, Colvy, or Toby” (one of those names, the hotel staff declined to confirm which one), arrived at our hotel room in about 10 or 15 minutes. With an attitude from when we opened our door to greet him, he gave us just the bare set of inner sheets. Upon receiving the sheets, I asked, “Could we get a comforter?”. He responded back saying, “you didn't ask for a comforter, I am giving you bed sheets.” I said back to him, “we need a comforter because the bloody bed sheets touched the comforter hence we would need all new bedding.” With extreme disrespect and rudeness, he said he will go get it. When he returned with the comforter in hand I had the old sheets that had blood on it, all wrapped up. Then he gives me the comforter. I asked him “what do you want me to do with the bloody bed sheets”, and he said “I don't know what you want me to do with it. It's not my job. You know, I am doing you a favor by bringing you these things right now, this isn't even my job, I work at the front desk.” Obviously I was very upset at this and I found this to be extremely unprofessional as the hotel had blood on the sheets, and they should do anything to fix it and to make sure that we are happy. Obviously in this case this employee did not care. When I replied back saying “that this is a problem that needs to be fixed and whoever's working at the hotel needs to be able to help me and not be rude to me, I was replied back with a statement that I would be kicked out for being too disrespectful. Along with this, this individual decided to curse at me and once he started cursing at me, with fear of safety because my girlfriend was also in the bedroom I closed the door and locked it. Despite me closing the door and locking it, this man continued to curse me out and it seems like he almost wanted to fight me saying “F*ck this and f*ck that, come on man, it's like that?!” Then I give a call to the front desk and the same lady answers again, I explain the whole situation and she apologizes. She confirms to me that compensation will be gi

The hotel breakfast is super rich, it is the best I have in the United States, the yogurt dessert bread coffee juice has, the room is also the most comfortable, impeccable ~ cost-effective ~ next to 50 meters there is a macic inside the cosmetics is very complete

I am very satisfied with this brand of chain store. I have stayed in different places. The price is moderate and the facilities are new and clean.

I had a great time. I had just stood there 1 day and it was so clean, smelled clean, no problems at all. I'll be staying here while I'm in the area from now on

The room I had was a suite. I was happy with the set up of the wheelchair accessible bathroom with a tub. There was a shower chair available if needed. I had breakfast in the restaurant twice. It was alright. I would definitely stay here again. Someone made the reservation on my behalf, and, in turns out, they made the reservation for one day fewer than it was supposed to be. The Sheraton Fairplex was completely booked, so I had to move to a different hotel. None of this was the fault of the hotel. It was nice that they allowed me to stay in the room until 4:00, so that I had time to find a different hotel.

Complete facilities, sufficient parking spaces, good surrounding environment

MY husband and I stay here quite often. Always clean, nice clean poo and really great since they have started serving breakfast again which includes waffles and bacon and all the other breakfast basics! We don't have children so always have our 5 lb, very well mannered chihuahua and the staff always ackwledgea her. While the area itself is not the greatest, they Have done a great job in keeping those who are not paying guests away. There are 2 things they need to work on which are the laundry rooms. They installed a new system which you can access via an app, and helps to avoid having to have quarters, but it doesn't work properly and very inconsistent which is the same as their ice machines. Maybe their equipment needs to be upgraded in an effort to keep up and operate with this newer technology. It they can get this ironed out they would get.a perfect 5 stars from me.