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5 star

Fairmont Dallas
4.3/5121 Değerlendirme

Fairmont Dallas

Dallas City Center Dallas|Dallas Museum of Art noktasından 0.23km
Checked in on Friday 6/3 for a wedding and checked out Sunday 6/5. The lobby, bar, and banquet rooms were all very nice. Hotel staff was very friendly, cordial, and helpful. Room was clean and comfortable. Pool was great! Service at the wedding was top notch. The shower was severely lacking in water pressure, to the point where I felt like I was in a public gym, but I had no issue overlooking this. However, my overall very positive experience was greatly reduced with all 3 of my interactions with the onsite Valet. First encounter: Checking in, the wait for valet service was 25 min. Would have parked myself but there was no clear instructions on how to do so. Valet attendants showed no hustle (a lot of confusion, standing around, yelling, overall chaos) and then I even witnessed an attendant driving a $100K BMW bump into a parked pick up. This left me very unsettled leaving my car in their care. Nevertheless I did. 2) I called to have my car brought around Sat morning so I could retrieve an item I had left in the car. Attendant was somewhat rude and dismissive on the phone as well as in person. 3) After checking out, the valet process was, once again, pure chaos. I understand this is somewhat to be expected at 11AM on a Sunday. But again, there seemed to be no organization, no system, and just general disfunction with little care for the guest experience. Then, I witnessed an enraged guest screaming profanities because his car had been badly damaged while in the care of the valet service. There was easily $1,000 worth of body damage to his car. Finally after 30 min of waiting, my car was retrieved. No remorse or apology for the wait or overall experience. In general, very nice hotel and stay that was severely diminished by the valet experience. Bottom line, if you're going to force driving guests to pay $36 per night for a valet service, it needs to be far more efficient, friendly, and people need to feel comfortable leaving their vehicles.

Daha Fazla Otel Bul

Business travel

Fairmont Dallas
4.3/5121 Değerlendirme

Fairmont Dallas

Dallas City Center Dallas|Dallas Museum of Art noktasından 0.23km
Checked in on Friday 6/3 for a wedding and checked out Sunday 6/5. The lobby, bar, and banquet rooms were all very nice. Hotel staff was very friendly, cordial, and helpful. Room was clean and comfortable. Pool was great! Service at the wedding was top notch. The shower was severely lacking in water pressure, to the point where I felt like I was in a public gym, but I had no issue overlooking this. However, my overall very positive experience was greatly reduced with all 3 of my interactions with the onsite Valet. First encounter: Checking in, the wait for valet service was 25 min. Would have parked myself but there was no clear instructions on how to do so. Valet attendants showed no hustle (a lot of confusion, standing around, yelling, overall chaos) and then I even witnessed an attendant driving a $100K BMW bump into a parked pick up. This left me very unsettled leaving my car in their care. Nevertheless I did. 2) I called to have my car brought around Sat morning so I could retrieve an item I had left in the car. Attendant was somewhat rude and dismissive on the phone as well as in person. 3) After checking out, the valet process was, once again, pure chaos. I understand this is somewhat to be expected at 11AM on a Sunday. But again, there seemed to be no organization, no system, and just general disfunction with little care for the guest experience. Then, I witnessed an enraged guest screaming profanities because his car had been badly damaged while in the care of the valet service. There was easily $1,000 worth of body damage to his car. Finally after 30 min of waiting, my car was retrieved. No remorse or apology for the wait or overall experience. In general, very nice hotel and stay that was severely diminished by the valet experience. Bottom line, if you're going to force driving guests to pay $36 per night for a valet service, it needs to be far more efficient, friendly, and people need to feel comfortable leaving their vehicles.

Daha Fazla Otel Bul

Breakfast

Hilton Garden Inn Downtown Dallas
4/5103 Değerlendirme

Hilton Garden Inn Downtown Dallas

Dallas City Center Dallas|Dallas Museum of Art noktasından 0.65km
When you walk into the lobby it is welcoming, modern and clean. Unfortunately none of those feelings go any further into the hotel than that. The rooms were a bit grubby and everything was worn - the cupboard the fridge was in didn’t close properly, the air conditioning was really loud, the bedding was worn (and no longer white), the towels threadbare and the shower badly repaired (I have posted a photo of this and the towels). When we used the shower the mirror misted up and you could see what a previous resident had written on the mirror (I have posted a picture of this) - suggesting no one is cleaning the mirrors, and if they are skipping them then what else are they skipping? As for the on site restaurant, what can I say? Do not eat here. When we tried to there was a big crowd at the bar, making a lot of noise, and we were seated in the small bar area. Despite having three couples dining they seated us all in the small, crowded bar area and didn’t open the restaurant seating. The menu is very small, not many options at all, and the drinks menu shows about a tenth of the drinks they actually have. Our waitress seemed confused easily, my wife asked if they had Sierra Mist to drink and received a blank look and a puzzled ‘Mist?’ as an answer. When our food arrived my wife’s salad had some unidentified black bits in it and I found a twisted ribbon of metal in between a slice of lukewarm sausage and the soggy fries. We called the waitress over to receive more blank looks to our complaints, no apologies or suggestions of alternatives. In the end we just got up and left, saying we weren’t going to pay for a meal that we hadn’t eaten because we didn’t fancy a trip to hospital. So, dangerous food, poor service and an unpleasant environment - do yourselves a favour and do what we did, go out and eat the great Mexican food at Uno Mas around the corner.

Daha Fazla Otel Bul

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