We used to frequent at GoHotels (other branches) many years ago so I know that it’s a reputable hotel. But this time, COME ON. They renovated the exterior and lobby of GH Lanang to look new but the rooms are way too old. I paid 4,100+ for 2 nights and it was not worth it - TERRIBLE at that. I didn’t sleep well because of the room state and avoided using the toilet and shower as much as I could because just look at the photos and be the judge. Not only did it look bad, it also smelled bad. On my 2nd morning, I kindly requested for room service but the staff informed me that they only do room service on a guests’s 3rd day but I was only on a 3D2N stay so I figured I wasn’t qualified. I went on and requested that the CR at least be sprayed with air freshener because it was smelly (I literally told them it was smelly). They agreed this time so I expected it to have been done upon my return in the evening but unfortunately it wasn’t (still smelly when I arrived) and I didn’t bother to request again. There was no exhaust fan in the toilet - only a small window that didn’t help at all with the smell up to my last day. Note that there is no “main” CR door - only 2 separate glass doors, one for the toilet and one for the shower. So expect to smell your own poop in the entire because the doors would not hold off the smell for you, lol. You can see the sink from your bed because it was just… there. The only redeeming factor of that room was the duvet and 2 of the pillows (the pillow cases of the other 2 were old and cheap). Other small things I should note: in-room phone wasn’t working so I had to google the number and call the front desk from my mobile phone. I borrowed a flat iron and was quickly brought up to me (thank you, staff). I also requested for a towel change (just 1; there were 2) on my first night because the towels were giving off this weird smell. They quickly changed it (thank you again) but it smelled the same so maybe it was the detergent being used that smelled weird. I let it go. One of the bedside lamps had small stains that looked like blood, which freaked me out NGL. Look, I wasn’t expecting a luxurious stay. I’m a frequent traveller who even stays at smaller, unfamiliar hotels when on long trips to smaller and farther towns. But this was way too bad. I’ve stayed at many rooms like that of what I experienced with GH but I only paid 800-1,000/night so who am I to complain? With GoHotels, I expected more because it’s a Robinson’s property. Heck, Gokongwei group had an advertisement at the lobby so I expected a decent stay at bare minimum! With that experience, I will NEVER stay at ANY GoHotels again and will probably avoid Summit hotels too because it was being advertised at the lobby and I don’t wanna risk paying more money for another sub-par experience. P.S. I cannot comprehend how others have recently rated GH Lanang with 5 stars LOL
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