Eatons Hill Otelleri

Beautiful hotel and easy check in process. The lady who checked us in was so welcoming and friendly. Disappointing the hotel does not have its own private cafe, or in house restaurant... one has to walk up the road and cross the street to get to those completely separate and public facilities. The room was not clean... specifically, the very dark carpets had been vacuumed, but there was visible dust and debris on the skirting boards and around all edges of the carpets. Otherwise the rooms were nice, however the view out over the expansive Woolworths roof top was ugly beyond words. No dining table or even chairs in the room, which rendered any hope of room service, quite pointless. Parking was easy. Price was reasonable. The swimming pool looked like a sad after thought, squeezed into a corner, right beside the driveway into the hotel car park. The primary reason I've rated the hotel low on average, is because I am most unhappy that the $100 hold placed (no charges incurred against it) on my credit card, that I was assured would be released in full at checkout (which was Sunday 9/10/22), is still, three business days on, being held by the hotel. I emailed hotel reception about this Tuesday and was assured it had been done. Today (Wednesday 12/10/22) I am still waiting. I emailed the hotel again and asked for a receipt showing the release had been made and note it is dated 11/10/22, confirming they only released it 3 days after check out and upon my making contact to raise it with them. $100 is a significant sum to not be able to access in my account and furthermore shows this hotel cannot be trusted with guest credit cards. I don't doubt there was every chance the hotel would not have released the hold and only did so when I emailed them about it. My advice to potential guests is to give them a $100 cash hold, so you get it back immediately, or if giving them you credit card, ensure you check you statement to confirm holds are released back to your account. The hotel does not have a right to these funds and they must make it a priority to respect guests and honour their trust and release funds immediately on check out. I've now had to lodge a dispue with my bank to get this sum released.

I stayed here for the Elton John concert, as a present from our daughter. The room was good, the beds were comfortable, but a dirty spoon & saucer were left in it when we arrived. She also gave us $100 food voucher to use in our package. Because they closed their restaurant in the building after she bought the voucher, they advised us to order from the Italian shop across the road or the Steakhouse, which we found out that they own both restaurants.. So we decided to order a meat lover's pizza, a BBQ chicken & pineapple pizza, 2 tiramisus, and salad & other things which they could not supply. So I had to go across the road to pick up the food. The meat lover's pizza was average, oily base but OK. The chicken& pineapple pizza was uneatable! It had a funny smell & tasted, terrible so my wife wouldn't eat it. She decided to pick off some of the pineapple to eat, but it had no taste & tasted funny! Then we went to the Elton John concert. I thought we'd have a niceTiramisu dessert when we got back. So I pulled out one of the Tiramisu out of the fridge and opened the lid and could not get a spoon into the top! It was hard, this was the cream, and the Tiramisu had no taste at all and it had a watery feeling to it. These were $14 each so it was $28 wasted! I noticed on the top there was a number two which at a closer look I realised it was the date it was made or the use by date. It was 17/1/23 and we purchased it on the 21/1/23!! So I realised it was not fresh at all!! So I told the management before I left, there's two Tiramisu in the fridge for them to take across the road when it opens and show them how bad their food is!!They offered no compensation at all!! So as far as I'm concerned if you want to stay at the hotel fine but do not eat at their restaurant across the road as the pizza shop is absolute rubbish. So whatever you do do not order anything from Sette pizza.!!

A very comfortable hotel, not luxurious but very delicate and clean. recommend! It's across a small park from the city hall and it takes less than ten minutes to walk there. The location is very good and it's quiet to sleep in. If your English is not good, you can still communicate by email. You can pick up the keys by yourself. It is very simple. If you arrive at the store after 8pm, you need to contact them by email and give them your passport and credit card photos. They will help you check in in advance. They can rent it for more than 50 Australian dollars at the airport. Walk up a small corridor. There is a small iron box on the wall next to the door. Enter the password and you can get the key. There is a free bus at the door, but it is not needed at all. It is not far from any scenic spots. There are also free boats in this city. At night You can watch the night view, walk around the river, and stop at various places on both sides. On Monday morning, you can see trucks providing food, laundry, and bathing for homeless people at the door. Four times a week, you can also see this kind of charity in the park down the slope at night. Activity is another organization!

It was a heavy wind and rain that night, and the sound of the waves was very noisy because it was facing the sea.

very clean and tidy - well equipped kitchen and pleasant helpful staff

I loved the Brisbane Hyatt. I ended up spending four more nights there and it just couldn’t get enough. It was centrally located. I was able to get around town very easily. I was able to walk over to the wonderful Parkland lake where the big party is in the middle of town where everybody’s at the beach and playing volleyball having fun The food was exceptional. The service was outstanding. The bed was very comfortable. Everything was modern and clean and eco-friendly so all in all I was quite impressed and I’m sure I’ll be back in the future. Thank you very much! I’m a big fan.

Great place to stay. Stayed as a couple overnight, clean and perfect for a night away. Great location if you want to keep out of the city & close to plenty of amenities. Excellent customer service- they supported an early check-in & ensured we had everything we could need or want. We were in room 58, which was at the back end of the hotel- it was quiet & comfortable. The hotel is undergoing renovations, but they are minimal impact on guests. It is dated in terms of looks, but it has everything you could need.

Close to the airport and wonderful for an early morning flight, the hosts are very lovely and helpful. The rooms are clean and comfortable, everything was in working order. To be honest the air con was great on a hot day, and close to some to shops.

We stayed here the night before leaving on a cruise that was leaving from the International Cruise Terminal. The main reason we chose this hotel was its close proximity to Roma Street Station as we caught the train from the airport. While it is close to the train station it is located at the top of a reasonable hill and it took a bit of effort to navigate the way to the top, apart from the effort. Several escalators/lifts and then a steep path with no real directions on which way to go. I thought I would be able to see the hotel to give me an idea which way but had to resort to Google Maps to find the way. Unfortunately we were on an early flight into Brisbane so as it was 09:30AM I was not expecting our room to be ready but just needed to store our bags so we good do some exploring. As expected, our room was not ready but the guy behind the counter checked me in, stored our bags and advised that the hotel was busy and our room would not be ready until about 02:00PM. No worries we will be back. We arrived back at 01:00PM and our room was still not ready and waited in the foyer till 02:00PM as previously discussed. Reception gave me our keys and we proceeded to our room on Level 1, or so I thought……..room card would not let me use the lift. Back to reception to have the card re-coded. On entry to our room, it was reasonably spacious and looked clean and reasonably comfortable. Décor a bit dated, but functional. We had a rather large balcony but we could not use it as there was no furniture so the balcony was wasted. Bathroom was small but functional, bit dated but appeared clean. It was only after we used the toilet several times that we noticed water on the floor. We ignored it for quite a while as we thought we had spilt water on the floor but it was not till the next morning that I realised it was coming from under the toilet. I reported it to reception on checkout. As we were tired from our early start we chose to order room service. While we knew how much it was going to cost it was very expensive. Two hamburgers and chips over $70. A bit steep, but as we were so tired we paid so we did not have to go out. The hamburgers were good by the way, but still way too expensive. Overall, this hotel was OK, but the room was supposed to be a superior room. OK. I would hate to be in a Standard Room………..as the room was pretty average for a Superior. After reading some of the other reviews the price we paid was fair and the location is good, just not when you have to push two big suitcases that we were taking on a cruise up the hill from the station. PS. It cost us $73 in the taxi to get to the Cruise Terminal.

Ridge hotel was greaat! Had an amazing time during thr stay especially with the pool table. Only thing was please be aware of the slope heading up to the hotel. It is a workout going up🤣 especially with two luggages😅 other than that it is a nice room