Grand mall Al Shorouk جراند مول الشروق, El Shorouk City Yakınlarındaki Oteller

Good hotel location as it is too near to downtown. Good room cleaning and staff service and special thanks to Mr.Mohamed Barman and also to Spa Service . We are planning to come back in next July and this hotel is so recommendable for a business trip.

It's good~ There are no disadvantages except that it is a double bed~ The wireless network is not very good, but it can be used! The network in Egypt seems to be not very good... This is already excellent!

I love Hilton and tend to stay at them due to status but this one my goodness. The hotel looks so  nice on the inside you arrive go in the Lobby and its like wow but  the outside look especially  by the pool area looks terrible. The only good service we had at this Hilton was Martina Naeim whom  emailed us before coming to this Hilton she helped by accommodationing  us with early check in. The check in desk isn't really traditional  its just common deskz which throws you off.  Ola was our  front desk person and she waa great and  helpful she  explained the policy and procedures as we checked in early from the airport, dropped our luggage in our room and went for an excursion for the day. We got back around 3pm and went to the pool area. As soon as we got to the pool area some man with a life guard shirt started asking us about a $1 stated we owed money and to pay our bill.  We just back got to the hotel after our day excursion and we  were only here for one day so we were supper confused and this interaction and the man never came  back so it left a sour taste. Next  after this experience we wanted beer from the pool bar which for some reason  the bar was out of most of there beers. We did get one and hung out by the pool area but 20 mins after getting our beer the bartender  comes with a check stating he is closing in 20 mins so we asked for another one which he got one and we signed the checked. We thought that the area must close soon. It started getting loud in the pool area due too 2 weddings in the area.   Well 30 mins after the bartender  brought out the 2nd beer this  same bartender walked  back and forth asking if we wanted another beer. We assumed he be closed by now since he told us he be closed 30 mins prior so we were definitely not gonna order another one as we were upset that he lied and then the pacing back and forth was not very pleasing. Plus the noise from both parties began  to make it unbearable  to be outside. Definitely don't get a room facing the pool this was terrible.  Two  weddings were going on outside and the pool area was not relaxing so went to our room. This was even worse the noise from both parties made the room vibrate and was so loud, it was very hard to get sleep.  The good about this place was the lobby which is gorgeous, the beds were super comfortable and I loved having the complimentary airport shuttle to the airport every hour.  But this is not Hilton I suggest. No shuttle service from airport, no complimentary breakfest bags(we had early flights so didn't get to enjoy breakfast), and no happy hour deals. Not a place I would come back to. Hope they come back with Hilton standards.

Everyone had scared us about taking apartment hotel stays in cairo but this was such a pleasant surprise. The staff Moustafa and Mohammed helped us with our bookings and made sure we had a comfortable stay. We stayed in the 2 bedroom apartment which was very spacious and clean. The place is in new cairo city which was far from downtown and Giza but it was so easy to get an uber from there and back. The neighbourhood felt very safe even when we came late in the nights. Walking distance from 90 mall.

It was pleasant. Mahmoud was exceptionally helpful to us. The breakfast was lovely too.

Hotel service is terrible. No Maintenance since 10 days + they refuses to take my garbage. Last pickup was 4 to 5 days ago. I have a baby and pampers and they do not care. They want me to stick to an cleaning appointment preselected by them. They give me appointments that do not match for me and dont care if it does not work for me as I work etc. and if I ask that just someone comes to take the garbage they say your problem....you had an appointment and missed it and shall wait till next week. So I have now to wait 1 week till someone comes and takes the garbage incl baby diapers. When I say I want to talk to the manager they just hang up and dont care. They receive 20 000 EGP in advance and dont care for anything. Biggest regret. I would like to go but they received my money. Take care before you book a long stay and never book despite through booking and avoid a long stay especially in their apartment. Shame on you to treat a mother with a baby like that.

The boss is very nice and talkative. The room was very clean and the Chinese food cooked by the black guy was very authentic. I hope I have the opportunity to stay here again.

I think this hotel does a very poor job for its price range. I rarely leave negative reviews on this platform, but I think this was a very uncomfortable stay. First of all, as shown in Figure 1, the hotel marked three Chinese meals on all packages. After being informed at the hotel that lunch and dinner were not included, I asked the store to change the main title to avoid misunderstanding, but the store insisted on writing it himself. The title is correct. And almost got into a fight with me. However, after I entered the room, as shown in Figure 2, the store had changed the main title. This experience made me feel very uncomfortable. Secondly, as a youth hostel that costs 400 yuan a night, this is one of the most expensive in New Cairo, right? However, the store does not have a heating system. Finally, as shown in Figure 3, the store marked free airport delivery in the subtitle. When I asked about this project, I told the hotel that it was not free. So what did you write? ? The person in charge of the hotel said it was booked through the platform, but the platform said it was booked with the hotel. What are you doing Tai Chi here? ? Then I immediately modified the content after I returned to the room. You really are not responsible for the service you promised. As long as you communicate with me properly during the communication process, apologize properly, admit that you made a mistake on the platform, and apologize for the trouble caused to me, I will not be so angry. What you do is to make a bad face, quarrel, look impatient and indifferent to your clients, and then refuse to admit what you did wrong, but secretly change the content to destroy the evidence. This approach is quite dishonest. In addition, the hotel's internal facilities are relatively new and very clean, and the living experience is okay. This is why I did not give a full negative review. I hope the merchants know that you are dealing with customers and have a better attitude. Don't think that they can make a bad face to each other because they are both Chinese. All in all, a poor check-in experience. The hotel has a bad attitude and is very dishonest.