Estancia Otelleri

I don’t know if it was stroke of bad luck. Upon checking we were impressed at first cause they were friendly and somewhat accommodating to our requests since we wanted an upgraded room, luckily there was availability and we paid the difference. All in all 3 rooms = 2 balays and 1 palangga for 3 days and 2 nights, also they need a proper fan in reception it was too hot even the reception staff I felt sorry for. Now it begins : The bad lucks begins as soon as my partner and I arrived on our suite (palangga) - the outside was infested with black ants (didn’t really bother us at first cause it was outside), inside was averagely cleaned but the bathroom was abandoned. Why didn’t we call house keeping? - good question but how can you ask house keeping to clean black mould on the shower head and bidet for use of 3 days So we used the inside jacuzzi as a shower instead. The black mould should also not be there in the first place. Why didn’t you change room? - Bed was ok bedroom part was sleepable + we were tired of travelling also we were a big group plus we walked around and noticed that all the palanggga rooms were not used and assumed it’s been also abandoned cleaned and honestly I felt embarrassed to ask for a downgrade room instead since we will be island hopping the whole day (next) Meanwhile the balays seemed to be cleaner and newer feel (which I’m glad cause we had an oap + small children with us) also it was my partners bday. The resort itself - location made it 2 stars for us. Angga restaurant - Absolute worst experience, staff need hospitality training + customer service training + food portions are small (no group servings) = Complete Chaos. No teamwork within them, long story short we arrived around 7:30-8 pm maybe earlier and ended up leaving last 10 pm from waiting for a supposedly “computation problem” that turned out to be just changed given which no staff has approached to let us know. whilst we were standing and waiting next to the desk for nothing all movements seemed to be done in every 20 mins or so. Also! Why are they cutting wood at 10 pm? Overall : it’s a no from me or from us. Also staff is not friendly in overall resort maybe cause there is a complexion inferiority for them?

We had a 5 day stay at this resort recently and enjoyed every moment. The hotel is a two minute ride from the airport. I believe the entire island only has two hotels! All the staff members took great care of us each day, especially Jonas and Meds at the restaurant. Lycel was also friendly. The culinary experience was exemplary. Hats off to the chef for making each and every meal we had so delicious! It was my first time trying KBL soup and I really enjoyed the jackfruit in this savory and sour soup. They were also able to provide custom made dishes at our request such as Kangkung with shrimp paste which is my favorite! We also did a hike with Clement which was a fun experience and a good workout. The view from the top of the mountain was beautiful. The staff also helped us arrange a private boat tour to do some island hopping and visit a lagoon which we very much enjoyed. My only concern is the water pressure in the shower is not the greatest and some of the prices of beverages and bottled water are a bit high. But these are minor issues and would not deter me from recommending this place.