"The hotel is located in a new district with convenient above-ground and underground parking. The rooms are large, and the facilities are acceptable. It's newly opened, so opening the windows for ventilation is sufficient. However, the service is lacking. Here are some objective observations: 1. I booked through Ctrip. Upon arrival, I presented my ID, but couldn't find the booking information. I showed them my Ctrip booking record, and they manually entered the information and set the price. After waiting for over ten minutes, it was finally processed. 2. My family booked two Garden Superior Twin Rooms. The rooms are arranged in a U-shape. The front desk staff gave us rooms 10 and 13, but upon going upstairs, we found they were at opposite ends, as shown in the picture. We explained to the staff that we had elderly people and children and asked if they could arrange for them to be next to each other or on the same side. The staff first asked if we had specifically mentioned this during check-in. This was the first time I'd encountered this problem in 15 days of travel. The staff processed the request, and we waited. We were given room keys, but it turned out they had only changed the floor; we were still at opposite ends, and the previous room was identical. It's clear the staff weren't familiar with the room layout. We could have easily understood if they had simply said "no" or informed us beforehand. 3. Each room had four small bottles of mineral water, and there were two more in the refrigerator. Because the location is in a new area with few restaurants, and delivery takes about an hour, I decided to make instant noodles. I bought instant noodles in the lobby downstairs and called the front desk to ask for four bottles of mineral water. When the staff heard I asked for water, they asked, "Did you see the two bottles of water in the refrigerator?" I replied, "Yes, I saw them, I need to make instant noodles." Having stayed in hotels for so many years, this is the first time I've needed an explanation to ask for mineral water. 4. I initially shared a room with an elderly person. After dinner, I went to a second room with my child. Upon entering, I found only one bottle of water in the refrigerator, and the shoebox hadn't been put inside. Isn't this standard practice in every room? The difference was obvious when comparing the two rooms. All of the above are facts, and I have photographic evidence. I've never given a bad review before, but this time I have to. The facilities are fine, but the service is terrible, not worth the brand and price. The staff said it was due to shift change and the overseas work system. Personally, I don't think these are valid reasons, because these are common occurrences. If this is the case with common problems, they are even less able to handle unexpected issues."

"Although on a narrow old street, the hotel still has some pleasing small scenery in the small courtyard, reflecting the owner's meticulousness and enthusiasm. The room hygiene and facilities are medium-range, that is, the sink is on the entrance aisle. Pay attention to the table below. Don't stumble, the boss is very good, Warm and thoughtful service!"

"Great service, convenient parking, and plenty of dining options nearby."

"It is a family hotel with a yard in the middle. I live in a room on the second floor. It is comfortable and clean. Remember that the train station is really far from the city. The shuttle bus will only operate when there are train shifts, so it will wait a long time. Guests can also take a bath in the bathhouse, take a shower, and have a massage, super enjoyable. The only downside is that the WiFi is not strong, and the others are very satisfied."

"The staff were warm, proactive, and always ready to answer questions, actively assisting guests. During check-in, they even asked about invoicing needs. The hotel is equipped with smart devices like Xiao Ai (AI speaker), and there's a laundry room with washing, drying, and ironing facilities – truly comprehensive amenities. The room was clean and tidy, with spotless surfaces and floors, indicating excellent hygiene. Parking for vehicles was also very convenient."

"Nice facility and great service!"

"Very good hotel has been here several times, the room is big and clean, there is its own parking lot at the door, it is very convenient to go out for dinner and shopping, it is recommended."

"The room is spacious, the bedding is clean and comfortable, there is no smell, the front desk is friendly and thoughtful, the breakfast is great, the parking is convenient, but the hot water has to continue to be released for more than ten minutes to the water is hot, quite wasteful, and the hot water volume is small and pitiful, it is estimated that you can't take a bath in winter"

"I lived here after going to the old winemaking workshop in Xiangyang. The room is large and the whole Jiajiazhuang is also very large. The floor mat used for bathing in the toilet is too musty and useless. Others will be fine."