Field Otelleri

The lighted cottage is immediately warm and warm. The authentic Shantou Kung Fu tea is brewed, and the fragrance of Shancong is permeated. Everything is so beautiful ... The scenery of Jinshan in the morning on the next morning is even more memorable.

Our king sized bed room was enormous with lots of unused space, a comfortable armchair, fridge, microwave and safe. The bathroom came with individual Dove toiletries and a shower over bath. We stayed for two nights and were very dissapointed with the breakfast. Arriving around 9am on a weekend the only bakery was a few slices of bread and the only fruit were apples. Searting was also very limted. The pancake machine was however one plus. For dinner we crossed the main road to The Bear and Bone restaurant for an excellent meal. The laundry room was most welcome as was the indoor pool for a quick swim.

This is not a review of the hotel but our experience of the customer service provided by Rooms at Riversedge Golden prior to arrival, specifically around information given about significant highway closures which can at best be described as selective, at worst deceitful/inaccurate/untruthful. Anybody considering booking this accommodation between September 25 to October 6 should be aware that the main route (highway 1) to/from Golden is closed both ways. The alternate route will add at least 2 hours to your journey to/from Golden. This hotel believes this is an acceptable alternative for guests who they know full well will be visiting several of the attractions in the area, all of which will be inaccessible during this time. The hotel did not inform us of this road closure. Instead we received the below information after we had booked in August: “Thank you once again for booking with us! For those guests travelling eastbound to Golden from Calgary, please be advised that there is construction on the Trans-Canada Highway just outside of Golden. Guests can expect minor delays during the day, up until 10:00pm (MT), at which time the highway closes. The highway remains closed throughout the night until 7:00am, and requires guests to take an alternate route. Should you have any questions or would like additional information we ask you to contact guest services at 250-272-1212.” Nowhere does it state the highway would be closed during our booking period. This information I found out myself the day before our arrival when planning our route. No refund was offered so I feel no choice to leave a negative review due to insufficient communication given to us about the highway closure during our specific planned dates of stay. It would not be asking too much for someone at this accommodation to inform guests who had booked during the period of the highway closure the true facts.

We chose this hotel because the places we usually stay in Golden that allow our dog were booked. The hotel is conveniently located right off the highway, but this also means it can be noisy. There is a restaurant attached, which was great for us, as we could pick up food to have in our room (we don't eat inside restaurants due to Covid concerns). The hotel and room were fairly clean, but there was a chunk of something that the vacuum had missed on the floor next to the bed. There were also a LOT of people walking right by our main floor window, which meant we ended up having to sit in the room with the drapes closed in order to have any privacy. I think the rooms in the back of the hotel would be quieter, and rooms on the second floor would be more private. (I'm not sure if the second floor is an option if one is travelling with a pet.) Basically, this hotel was just your average, 2 story, hotel on the side of the highway. It's fine, but the price is high for what you get.

The guy at the front desk was very attentive and told us how to park and get to the room. The hotel has a car to Moraine Lake. There is a Chinese restaurant next to it on foot. Very close to Lake Louise.

The room was clean including the bathroom. Excellent front desk service both for check in and check out including breakfast buffet. The clerk provided clear information on Hwy 1 construction and opening times for traffic so detour via Radium Hot Springs was avoided. Very much appreciated. I would stay there again.