Garden Grove Family-friendly Otelleri

This hotel is conveniently located to many restaurants and a Target! The room was spacious, bedding was clean. I noticed the individual sofa was a bit dirty from the arm rest. In the restroom, there was a lot of small human hair. The elevator and hallways of the hotel were very stuffy. The lobby restroom was not clean.

Excellent customer service! Check in was super easy and when I asked where the nearest drug store was because I forgot my toothbrush the really nice lady (shame on me for forgetting her name) went to the back and brought me a new toothbrush and toothpaste without me asking for her help. Sometimes the littlest things can make the biggest difference! And the valet fellas were really nice and helpful. The room was clean and fresh. I actually ended up staying here because of a bad experience I had at one the convention hotels down the street. I left that hotel and found the Hyatt Regency Orange online and I checked in around 9pm. Boy was that a blessing in disguise! I saved around $500!! And the Hyatt was just as nice as the other hotel if not NICER! Thanks Hyatt!

This hotel was great! We booked it for our family Disneyland trip. Check-in was easy and the staff were very friendly and accommodating. I didn't book connecting rooms, just asked for the rooms to be close. They actually offered the connecting rooms and that was so nice. The pool area was great and they provided towels. The buffet breakfast was amazing with fresh waffles and cook to order omelets. They had a great selection of cold and hot items. Great start to our day! The shuttle bus to Disney is super convenient! They pick-up right at the hotel and zip you non-stop to Disney. Again, they pick-up from Disney and take you non-stop back to the hotel. Mandy restaurants close by and Target just a walk across the street. I would definitely book again! All staff from cleaning, check-in, buffet breakfast, etc. were very helpful and courteous! ONE TIP: if the hot water doesn't seem to be working in the shower - just make sure the handle is straight up and down. Nice and toasty!

Rooms were very clean. Wide range of channels offered on the cable TV. Strong Wi-Fi signal. Friendly house keeping staff. Water pressure for the shower is a little weak. Might have a required water regulator in it. Fridge and microwave worked great. Beds were comfy.

The room is clean, the bathroom is large, equipped with a microwave and electric iron, which is good. Unfortunately, there is no electric kettle. The breakfast is great. Although it is an enlarged version of the traditional American breakfast, it is also rich and delicious, and the children like it very much. The service staff are very kind and polite, making you feel comfortable. Will stay at this hotel next time

We checked for a one night stay on 1/16. I was laying down on the bed and I saw a black speck. At first glance I just thought it was lint, but after looking closer it was a bed bug! I’m so disgusted that my infant daughter and I had laid on that bed! We immediately left. The girl On duty was very professional and apologetic, but this isn’t so 🤮 disgusting. Also there are nothing in the hotel that is open or working. Pool closed, gym closed, restaurant closed.

Stayed here for a weekend Disneyland trip. We got a standard King Bedroom suite. The hotel is very nice - beds are soft and rooms are very quiet. There's a 'sturdy' feeling to the floors, too. Water pressure is also very nice (I've stayed at pricey hotels were the shower water pressure is just dribbles of sadness so now I pay extra attention to the water). The hotel itself is RIGHT next to a bus stop that takes you directly to Disneyland so there's no need to uber or lyft. It comes every 15 minutes. A bus day pass is $6 - totally worth it! (PS. The bus app is called **A-Way WeGo**) The hotel serves a standard breakfast every morning and all you need to do is show them your pass or tell the staff your room number. Breakfast consists of the American staples: unlimited bacon, sausages, scrambled eggs and pancakes/french toast (alternating days for those two), plain bagels, toast, oatmeal, and an omelet station. Very solid food if you're planning on hitting the park right after! I had one issue with the HVAC system in my hotel room. When the heater ran, the vents vibrated and HUMMMED extremely loudly and randomly. I couldn't sleep with the noise and let the front staff know. The manager immediately called the engineer to come into the room and look at the issue who said there was a part in the heater that needed to be completely replaced to get rid of the noise. Their solution was for us to switch rooms but we were already very comfortable in our room aside from the noise, so we chose not to do that. Kudos to the staff for trying to fix the issue immediately! Our room number was 232 BTW. I'd also like to add that the showers all had non-sulfate shampoo and conditioner! HUUUGE plus!!! My next Disneyland trip will definitely be at this hotel no questions asked.

I had a question before I checked in, I messaged the hotel in the Hilton honor app. I received a prompt and courteous response from Jenelle. When I checked in the hotel Jenelle was at the front desk and remembered me & my message, she Also went out of her way to accommodate me with my special needs. Shortly after checking in Bevz checks in on me and make sure everything‘s OK. When I left and came back Bevz still remembered what I needed before I did. These two amazing employees are just the type that I would want to be the face of my business. I stay in many hotels and rarely do I see this type of service.

Nice place to stay but had an issue with parking. I have an accessible plate and parking was 20 feet from the door..and I parked myself. Then got a 30$ a day valet parking bill on my final bill. She. I arrived the valet guy said I wouldn’t be charged…anyway I’m a Hilton honors member and have also let them know I won’t be staying at a Hilton brand any time soon. And I travel every weekend in the winter for sports. Oh well…