Kaibang Hotel Geermu

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This is one of the better quality options in Golmud (there aren’t many). The room was spacious and clean. The breakfast was good. Unfortunately, the service was very poor - there were no functioning USB ports in the room and the hotel was unhelpful - seeming unwilling or unable able to offer a solution. The “room service” is actually takeaway food delivered from outside the hotel but no cutlery/chopsticks was provided with it. When we asked the hotel to provide some, it took nearly 20 minutes to arrive (longer than the food itself), by which time the food was getting cold. We had to ask repeatedly for sufficient drinking water, having only been provided two small bottles for two people. Aside from the poor service, the hotel is in an odd location, surrounding by closed shops and building sites - nowhere near the commercial centre of the city - with nothing within walking distance. With the right management, it could be an excellent hotel, but it’s not quite there at the moment.

- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee... There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function. At least 2 of the machines are leaking so the laundry room is extremely slippery. - Hot shower in the room is not stable and turn suddenly cold to burning hot. - Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm. - Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour. I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out. + The room are big though. Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.

Stayed here 3 nights so that in itself shows how pleased we were. Very large rooms and perfect with Those who have kids.

1.晚上冷不給開空調，説酒店統一安排，就算開也衹能開自然風，導致同行夥伴第二天腹瀉不止（酒店大堂，酒店走廊都有空調熱風） 2.酒店洗衣房如圖所示，三個洗衣機，一個是壞的，我們使用中間的洗衣機洗衣服，設定混合洗以及烘乾，次日取衣服，衣服都是濕的，泡沫還在上面，更不用説烘乾了！ 3.我們在一開始就在平台預訂了2晚的酒店行程，在第二天酒店頻繁的打電話給我們，詢問我們是否退房！貴酒店工作是沒有交接嗎？

性價比高，連續住了兩個晚上，第一天有送零食水果，第二天就沒有。洗手間有一次性馬桶墊。洗澡水温夠熱。自助早餐也還可以，甘青環線吃了一路面，早餐有燙米粉很好吃！

進藏前的中轉站～ 酒店前台小姐姐態度好～房間也乾淨整潔，早餐豐富好吃！停車也方便！就是屋裡太冷了太冷了，在西北住的最冷的酒店，第二宿工作人員給拿了電暖風，態度超級好！

酒店服務好，設施很新, 淡季去的，價格也很有優勢。感覺已經物超所值，大廳有熱水供應，服務很貼心。酒店去熱門飯店起步價就行

年後又回格爾木了，依然住在凱邦酒店，前台小任每次都想到前面，服務非常到位。這次窗外昆崙山的雪景是近半年多來最好看的幾天