Aresha Tahir
25 Aralık 2024
We stayed in the Prince Family themed room and everything was great! The customer service at the Panda Hotel is great! They installed a guardrail for the little one immediately upon request. There were 2 bath towels in the bathroom, but we were 4 people. Upon calling the front desk, they immediately provided additional amenities and even extra water bottles. Upon check in, the associate at the desk told us that the breakfast buffet is open daily from 7AM to 11AM, however when we got there at 10AM, the buffet was in the middle of being closed. This was upsetting as the kids had just sat down to eat and all the buffet items were removed. The sign outside the restaurant also listed the breakfast end time to be 11AM. We went to the front desk and complained right away, to which the manager apologized and told us that there was a misunderstanding and that the end time is actually 10AM. She offered a discount on the dinner buffet and a VIP shuttle to the Safari Park, which was not bad. Overall, it was a great trip and the kids enjoyed and did not want to leave. The little details of everything being catered towards children is what really made the difference. From the drinking cups, to the dental kits, to the bathrobes and slippers to the baby toilet seat on all the hotel toilets. We will definitely come back to the hotel in the future.
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