Hilton Haikou Meilan

我上午十點就打過電話，説房間已經出來了，但是還需要打掃，説大約需要四十分鐘，我説那我中午前去辦入住。後來玩到下午四點多才去辦理入住，竟然告知房間還沒有打掃出來，整整六個小時過去了。前台人員不僅沒有任何歉意，還把問題全部推到人手不足上，説她也不知道我上午打過電話，而且也不能確定房間需要多長時間打掃好，衹説儘快，讓她請經理來，還説叫經理來也沒用，我真是第一次見如此態度的五星級酒店前台。所謂的經理來了，一句話不跟我們説，就悶頭在電腦上查房間訊息，我們又傻站着乾等了好幾分鐘，我實在忍不了了，問她是不是經理，她才説是，然後又是客人太多忙不過來這一套説辭，一句誠懇的歉意也沒有。終於把我弄煩躁了，數落了幾句，才跟我們説抱歉。酒店我很喜歡，但是服務真的太需要改善了。

很少評價，但酒店確實有點失望，被褥潮濕，房間有點陰冷，什麼飲料啊，水果盤什麼都木有木有！衞生一般，客觀評價一下！

酒店太失望，不配親子第一！原因1淘氣堡設備單一，衞生太差，沒有親子活動。原因2房間小童用品配套不全，無顧及小童設備，尖角太多。原因3也是最難忍的房間發黴味，薰的頭疼。原因4房間無水果都忍了，既然配的是最次冰露1元一瓶！這個酒店在不會來了。

good experience wonderful place all the staff are friendly

On the positive side: The hotel itself is quite great, playground and pools were appealing, several good activities for kids, restaurant and breakfast were also very good and staff very friendly (especially in restaurant) In the negative side: the location is not good, at least 8-10km from everything. No any restaurant or activities nearby, need to take a taxi for everything with at least 40min to 1h drive. One of the restaurant (noodle one) closed quite early so dinner in hotel was limited to 2 restaurants. In addition, because of weather (wind and a bit cold) beach was not suitable for us to stay and pools were closed. Good hotel for company events or short family stay (max 2 days) but not for prolonged family vacation (week)

The hotel feels a little old and deteriorated, specially public areas. The room was fine. All the rooms have balcony that offers nice views

A great hotel for family with children, nice location and close to the beach. Clean and big room, swimming pool is cold and gym needs better ventilation.

great front desk staff. special thanks to Abby Chen for helping us through our stay.

Bad service and old facility. Not the Hilton standard one is used to