Sofitel Haikou

行政海景房，一覽無餘的海景，適合發呆，放空，早餐也不錯

入住時候前台排隊，等了一會，問了行政樓層可以C/I，到了後行政酒廊的經理及一位男員工非常熱情，關鍵還專業。行政酒廊聊事情非常合適，環境好，配備充足。 房間法式風格很喜歡。但是WiFi入住期間一直很難用，網絡會議直接流量了，不然開不了，房間浴缸放不了水，應該不是高科技，沒放水之前可以按的動。 早餐，真的是近年來吃過最差的早餐了，難以想象這樣的酒店早餐是這樣的水準，油條我估計以前的經濟型酒店都不會那樣的出品，包子也難以下嚥，很難為情的放了一個沒吃，浪費了。而且本來就沒什麼吃的。順便提一句很懷念華彩華邑剛開業時候的油條，超越社會餐飲水平，非常贊，現在怎麼樣不知道，畢竟近兩年也沒住過那。

前台winner和王昭儀小姐姐非常的好，服務很到位，還有hans小哥哥

健身房環境一般 有待改善

Myself and my girlfriend spent only 1 night at the Sofitel. Even in this short period of time, our stay was a memorable one. Starting from the warm welcome at the lobby area on the 1st floor with luggage assistance, until our departure from the same place when the kind Concierge staff assisted us get a transfer to the train station while we were not able to do it (didi) due to the business generated by the Chinese New Year. At the Front Desk, Echo welcomed us with a warm sincere smile and showed a high level of confidence and product knowledge while highlighting the hotel facilities. Moreover, she went above and beyond our expectation when she recommended the hotel restaurant and few dishes when she heard my girlfriend telling me she is hungry. Another memorable experience was our SPA treatment where the staff were very friendly and professional. Overall, the hotel feels very new with, the location is great and the level of cleanness is very satisfactory. We will defiantly return to Sofitel if business or leisure will bring us back to Haikou.

Very nice hotel with good location. Up to the Sofitels standard I use to stay. friendly staff who made the effort to speak english with us. will definitely come back.

Very good room quality and service!  Front desk staff Catherine XIAN was very helpful and provide various Haikou city tour advises!

I received an upgrade to a beautiful room - thank you. The food is amazing, and I enjoyed the spa too!

Great hotel, really good breakfast, new, modern and very clean. There were, however, 2 problems. We asked for interconnecting rooms before arrival and the hotel stated this would be okay. When we arrived, we were told interconnecting rooms were not available, which was a little frustrating. Also, the hotel is non smoking, but a number of guests ignored this and were smoking at the buffet dinner or in their rooms/public areas. Disappointingly some staff ignored the fact guests were smoking and did not take any action to stop them. Hence my lower rating for service. That said our rooms were lovely and the overall experience was very good.