Reverb by Hard Rock Hamburg

1. the coffee machine in the room is leaking 2. the room service didn't come even after putting up the sign for cleaning it is definitely an overhyped hotel ... really nothing fantastic to mention about the hotel except for ample car parking space

Hotel is the worst experience I ever had. The personnel is unbelievably rude and aggressive. Several man are standing at the entrance of the building with an attitude of a bouncer to a Reeperbahn Disco. It is not visible that they belong to the hotel. One acted in a pressuring, menacing way and when I asked if he could show me his batch knowing he is hotel staff, he did not and instead continued making me feel very unsafe, uncomfortable. I tried calling the hotel to talk to a manager to ask for help, only an automated hotline responded. A formal apology was made - but it did not feel honest and now on the hotel room, I feel concerned leaving it. I strongly advise you to not book this hotel

We are 1 day through our 2 night stay here and will write a ‘proper’ review about our experiences after we leave BUT I wanted to share some information about this highly unusual hotel which might help other potential guests - which we have had to figure out for ourselves. There are multiple things going on here which the hotel website and social media account do not make clear so as a guest you are unnecessarily confused - indeed the online info weaves in and out of information about the hotel itself; the bunker which the hotel is just one part of; information about the REVERB hotel concept which may or may not be actual reality at REVERB Hamburg. 1.The Bunker is a WWII structure which houses various things including a climbing gym and concert venue. The Bunker has its own social media separate to the hotel. The way to get to the hotel is by a lift on the outside of the Bunker which goes from ground floor (E00) to floor 00 (about 10 floors up). To get to this lift your name needs to be on a residents list held by security staff. This is all not very well signposted at ground level. 2. On the outside of The Bunker is a staircase which wraps around the building and is open to the public. This lets people walk round the trees and vegetation planted onto The Bunker on the side of the building right to the top which has a small lawn and coffee kiosk and some good views of Hamburg. Unfortunately for hotel guests this means that the general public walk past some of the hotel room windows and the hotel has decided to put security guards at various points to keep the general public out of the hotel - so as a guest you will probably be challenged by 2 or 3 security people in getting from street level to the hotel itself. 3. The REVERB hotel on floor 00 (about 10 storeys from the ground) was built on top of the existing bunker. It uses 4 original towers at each corner of the bunker. 1 houses the hotel lobby (for some reason called Will Call) and the hotel is built on top and around this. The restaurant is also part of this structure. In the second corner is a bar. In the 3rd corner is a coffee shop. The 4th corner is wasted on a souvenir shop. The space between these 4 structures is public outdoor concrete space - like a floor on a multi-storey car park. So it is completely confusing when the hotel website says things like walk across the lobby to enjoy a coffee in our coffee shop - this actually means walk across an outdoor concrete public space past security guards. And when the website says go to the top of The Bunker to enjoy the view for a coffee - no reservation needed. It actually means walk up an external staircase to the public space where there is a coffee kiosk for the general public. The hotel does not have its own private rooftop space or coffee bar up there. Confused? I’m not surprised. There are no maps or explanations of how this all hangs together. The main signage if via ‘graffiti/street art’ so it’s not immediately obvious it is s