Oakwood Residence Hangzhou

Clean and comfortable. Overall a great experience and will return.

Yeah it was good. Amenities close by. Spacious room. It did say that it came with a balcony. However, it didn’t nor did any of the building. This might need to be looked at in the advertising. Not a huge complaint, but obviously if you book a room with one you are expecting one

The WiFi is terrible. It goes in and out and sometimes no wifi at all. Room is big and clean.

Dear Trip Manager , Make sure hotel’s top management reads this message . I had checked out around 1.50 pm on 1st then gone to watch hockey match and after match directly drove to Shanghai. After Shanghai around 8.45 pm released I left my & families passport in locker of the wardrobe , locker was left open therefore no password required to open . I immediately called hotel’s front desk first spoke to lady she told exact locatio n of three passports. I waited for 20 minutes then called again this fine spoke to another person “ Wu” , he was more responsive and told he will check and assured to call back but he didn’t call back . I called after about 20 minutes he told he found a gold chain . This my gold chain I asked him again did he find passport he told “ no , think else was found “. Actually he didn’t send anybody to room to check . He lied ! . I told him to check again as I told him exact place of my passport. He said he will get it checked . I waited again for about 20 minutes again and called again spoke to him this time he told that another guest has checked in and therefore they cannot as guest is not in room . He told me to wait until guest comes back . Hotel’s housekeeping staff had found my chain in afternoon while cleaning and gave it front desk . Actually hotel should have called me on mobile immediately but wondering why this such kind of negligence . Absolutely disappointed. We kept on calling a few time until 1.15 am , my wife called atleast 10-15 times . Front desk staff kept on saying cannot enter room as guest hasn’t comeback . Meanwhile I had contacted via your app to three agents they said they will come back in one hour but nobody did …..!!! I had called around 1.15 am to hotel and told them I have no option to call police . Then Wu told he wait for 10 minutes , he called back and told to call police . I called 110 gave full information to police and with 10 minutes local police station called back to verify and after about 10-15 minutes I called Police again they said front desk has found my passports . If front desk had not authority to enter thek should have given option to call police and then they could enter room to search . Untrained unprofessional staff made me suffer for 4 & half ours . I will tell this story to all and will tell to all to never stay in this hotel ever …. Thanks

Chose this hotel due to taking a dog on holiday with me. This hotel is working distant from the mall with Shanghai Brewhouse and about 2km walk from the west lake. Really nice gym in the Residence area.

great location and value, large rooms, staff was helpful, room was larger than expected

This hotel is best location, Starbucks coffee McDonald’s Burger King subway all is down stairs, to west lake by taxi is 10 minutes, to shopping mall nearby is 5-10 minutes, room are clean , reception are friendly and good service, good for family suit and have indoor swimming pools

Excellent stay. Lovely facilities. Great location.

前台辦理入住速度相對較快，很快就拿到了房卡，房間設施應該是剛剛煥新，體驗感很好，如果電視機可以投屏的話就更好了，建議安裝一些智能家居。 早餐種類比較豐富，不知道是不是外國人比較多的原因，西餐的菜比較多，餐廳好像有一個叫Lili的女孩子服務很熱情，雖然是自助餐，但咖啡茶和我們點的麪之類的還是會幫我們送上桌，其他的服務員也很熱心，跟一些客人都很熟的樣子。吃早餐的時候還碰到了一支足球隊😁不知道里面有沒有比較有名的哈哈 整體感覺挺不錯的，房間很大，衞生也很乾凈！下次還會選擇這裏！！