Harvey Otelleri

It was a alright experience……………………………………………………………………..

I wasn't able to even check in due to being stuck in traffic on my way there from Texas. I am so upset. I was going to visit my husband who has been working out there for the past 3 months.

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona

The service at the hotel was good the hotel was around all the food places to eat the room was so clean When I come back to New Orleans I’m going to book the same hotel

The rooms are roach infested, the guests can be loud in the wee hours of the morning, and your maintenance requests will not be completed. We did not complain about the roaches during our stay because the front desk staff were absolutely wonderful. However, we realized that once they take your money and you leave, customer service no longer exists even when your stay is over $1200 dollars. Well, at least with the general management team. The general manager was the one who prompted me to leave this review after a potential identity theft incident that I brought up to the motel's attention, so I figured if she can't make us happy by simply being accountable for her actions, (inability to properly follow-up and resolve customer issues). I would follow her instructions and leave a review online instead. I recommend this motel if you're okay with your identity possibly being used to book rooms, roach infestations, loud guests, and no responses to maintenance requests. Also, I recommend that if you have any issues that you address them before you leave because once you check out, you'll have to deal with general management who has no regard for anyone else but themselves and they will make sure to remind you of that too when you bring it up to their attention after the fact.I’m

My 93 year old husband and I spent two nights at Hotel indigo last week and were very pleased with our experience. The room was nicely appointed in the bathroom was spacious though we did have an accessible room. The bed was very comfortable, especially the pillows! Every place in the hotel was very clean, and nicely appointed. We were most impressed with the Front desk staff who were so helpful, courteous, and kind. We want to do a shout out to Susanne, who couldn't have been nicer, as well as professional. The common interest hotel dining room had good food at reasonable prices. The valet parking was a bit pricey, but very convenient and the attendants were also very helpful. Just around the corner on Carondelet Street we discovered the Gallier oyster bar, which had good food at a reasonable price.

This was a stop over as our train stopped for the night in New Orleans and was to leave out in the morning. We arrived very late as our train had been delayed and staff was very helpful in getting us checked in. The room was quite comfortable. It had a refrigerator but no microwave which we would have greatly appreciated. We had to be up early to catch our train and we were unable to have a hot breakfast due to the lack of the microwave. Other than that, everything was fine. Hope to come back when we can stay longer.

A stay at Hampton Inn & Suites Harvey/New Orleans West Bank places you in the heart of Harvey, within a 10-minute drive of Ernest N. Morial Convention Center and National World War II Museum. This hotel is 7.3 mi (11.7 km) from Caesars New Orleans Casino and 7.3 mi (11.7 km) from Caesars Superdome.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.Grab a bite from the snack bar/deli serving guests of Hampton Inn & Suites Harvey/New Orleans West Bank. A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Harvey? This hotel has 600 square feet (54 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 83 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access is available. Conveniences include safes and desks, and housekeeping is provided weekly.

Jessica at the bar is by far the best. Go see her at the bar and grill for good food and a good drink. She keeps the restaurant running like a well oiled machine. The food is good it’s worth the wait and the drinks Jessica makes are good. Go and see for yourself

Clean and nice room but not all rooms have microwave and fridge. Service could be better. No ice machine or beverage machine but they have ice water in the lobby. It was ok for one night.