Hotel Nacional de Cuba

In this hotel the service is excellent, the workers always try to meet our expectations as customers. It is eco friendly, it has a beautiful garden with several species of animals and plants. It keeps intact its initial structure, it is a trip back in time. I love it

The building needs refurbishment , rooms are outdated, bathroom with mold. But most importantly, it’s not safe! Some of my clothes disappeared from my luggage in our room after me and my husband left it for 20 min upon our arrival. Important to highlight, our room had an inner door to the adjoining room. Maybe someone came in through that door rather then from the corridor. Personnel claimed they didn’t see anything on the cameras. We were supposed to stay in this hotel again on our way back, but wanted to cancel explaining the situation given that we didn’t feel safe at all at this hotel!! The hotel refused to refund us. We have not even received any apologies for this incident. We are very disappointed with Hotel Nacional de Cuba which was supposed to be a flagship of the local hotels and the landmark of Havana. This is outrageous!

We booked to stay for 4 nights, but checked out early as soon as we could arrange other accommodation. Do not be fooled by the pictures of the stunning entrance hall and rooms. It is a pity that such a historical building and history has gone to waist in my opinion. Cleanliness and service is definitely not the top of the list of this hotel’s priorities. Just as a side note if interested, do not exchange your currency at the hotel’s currency desk, it is a complete ripoff and you will most likely get almost 3 times more value for your exchange outside of the hotel.

I love this place. History and luxury in one. Level service and delicious food. For cigar lovers there is a large selection. They can also make you a cigar on the spot for $5. I strongly recommend....I love this place. History and luxury in one. Level service and delicious food. For cigar lovers there is a large selection. They can also make you a cigar on the spot for $5. I strongly recommend....

The stay in this hotel was lovely! The service was very good, and people were open and helpful. Historical building, with an interesting story behind! Totally worth doing the tour guide; and here special thanks go to Annabelle! She was fantastic as our tour guide!

I have felt very comfortable specially with the staff, they are very kind and helpful. I just finished the hotel tour that was very interesting. Yarelis was our hostess and she showed great knowledge about the place. I will recommend the hotel Navional to my friends.