Heredia Otelleri

I arrived in Costa Rica and this is where I spent my first two nights as I prepared for an extensive journey through the national parks. This hotel provided a fine room. The building is in the shape of an ”O”, with the pools and dining areas in the middle. There were many different types of birds flying around, the traffic noise was minimal inside the pool area, and I enjoyed relaxing in the pool area. Breakfast was excellent and available to all guests. Dinner was purchased in a smaller bar/dining area with an overhead view of the pool area. I ordered salmon, and it was surprisingly good! This is not a destination hotel, but it was just what I needed, as I got my international bearings. There is a tour desk, in which one may schedule a variety of tours and day trips of San Jose or areas around Costa Rica.

We stayed for one night after arriving in San Jose. We got a taxi from the airport, which took about half an hour to get to the hotel. The hotel is really big and spacious, the rooms were comfortable, and we particularly enjoyed the lovely pool area outside where we could relax with drinks from the bar.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

Für einen kurzen Aufenthalt durchaus ok, das Personal ist sehr freundlich und hilfsbereit. Javier war jedoch das Aushängeschild dieses Hotels, immer ein Lächeln und stets ein Ruhepol. Das Frühstück ist sehr gut. Wir waren nach und vor dem Flug in diesem Hotel und alle Zimmer waren sauber, etwas hellhörig, aber sonst alles vorhanden.

The room was big, clean, quiet, and the breakfast was great!

The best hotel I’ve ever been privileged enough to stay at. Barcelo San Jose this Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms and high quality service. Excellent property and very convenient to USC activities. Front desk staff is extremely efficient, pleasant and helpful. Property is clean and has a fantastic old time charm.

Like every Selina Hostel there is love in every detail - decoration, lights, good furniture. We had the deluxe room with a lot of space, a table, a sofa, own bathroom and good comfort. The bed was very cosy. We had no warm water for 2 days in our room, but the staff reacted instantly, tried to fix it and we got a free breakfast and some money back. Clean kitchen, enogh fridge space and a cool sofa space in the living kitchen. In total we had a nice and relaxing stay amd would definitly recommand this hostel.

Breakfast is OK, you can choose local food / American or fruit breakfast; the bath facilities in the room are not good, the bath pool is slow; the service is not enough, the bottled water that is welcome to stay is also not available, it needs to be charged, each bottle 3.5 US dollars seems.

The photo is slightly inconsistent with the actual situation. The photo of the comfortable dormitory shows that there are towels, but there is no. In addition, the description of the room type is confusing. Comfortable dormitory, it should be a bed in a quadruple room, but the description and photos of this room type will make you mistakenly think that it is a single room, the price of a private room. The actual room type is the same as the standard quadruple room below. One is the price of a bed and the other is the price of a private room. The bathroom is in the room and there is a bathtub, but no one is expected to use this dormitory room. The shower water is too small when taking a bath.

Stayed here on a tour of Costa Rica, for a total of three nights on arrival and between our extension. Typical city hotel, very comfy and large rooms with big bathrooms, plenty of toiletries etc. Lovely staff, although not very attentive in the main restaurant! We ate lunch, dinner and breakfast in the main restaurant - all good. Also a great meal in the Japanese restaurant. It was quite cool, they keep the aircon on quite high and the weather was windy and cloudy so turned it off in our room! Nothing much nearby, very convenient for airport but only a supermarket and McDonalds within walking distance. The park was ok for a quick walk, only a few yards away.