Kimpton TSIM SHA TSUI HONG KONG by IHG

Brand new hotel that opened in October. Unbeatable location just behind the Regent and also walking distance to near by TST. Views of the Victoria Harbour is one of the best apart from Rosewood nearby. Rooms are not too large but enough for couples and high quality from Korean brand Non Fiction bath amenities!

The service at the bar during happy hour was not bad but the front desk did not do anything once complained that the creamer in the room is not fresh and it was a disappointment The view from the room is beautiful but the shower head water was not strong enough. The floor in the room was not clean enough and the water refilling bottle is a bit challenging even though is innovative Swimming pool staff is really doing their job recommended. Overall hotel experience is 3 out of 5

Very nice hotel, new, one step away from MTR exit K, very near to famous Avenue of stars. I’ll stay again when I come back.

A 5-star hotel which is awfully overrated. Higher service level would be expected with HKD8k suite or should be charged less with those service. 1. Staff is polite but not attentive at least not a 5-star hotel level. 2. A newly-opened hotel with black dirts floating in bath tub. 3. Requested kid amenities during booking. Nothing was arranged. Need to request again. 4. Finding bin is kind of treasure hunt. Hidden in drawer. 5. Suite size room with only one box of tissue available. surprise. 6. Men razor is not available while it is a very common amenity. My first n my last time to stay.

I thought I was one of the first guests living in Kimpton Hongkong, but actually the opening time is 16th September, 3 days earlier! The Harbour view is great, room rate is reasonable, it’s much more bargain than Rosewood or Regent. And also grateful for the upgrade, hotel’s employees are very young, very energetic and hospitality here. I enjoyed the social hour very much at birdsongs. Although I gave five stars but your hotel with a lot of flaws. Sky garden and spa is not in operating, and the monitor of television in the room is blur, hot water jacuzzi not hot enough. Hotel offers 2 bottles for guests get water at corridor, I worried about someone pee inside😶🌫️😶🌫️, and I saw a stain moving in coffee machine. Anyway, I love here, I’ll be back, a new hotel is very busy for different affairs, such as extremely high room occupancy rate,but Kimpton’s employees are very impressive, I trust it will be better after few months.

The housekeeping service is not professional at all... most staff can not understand English. If you ask something, they can not give you a proper answer.The room phone is not user friendly. Breakfast is good. Place is nice,