Moxy London Heathrow Airport

Bu otelin dekorasyonundan ve havasından gerçekten etkilendim. Çok şık ve çok güzeldi. Rahat yatak, büyük TV ve iyi bir kahvaltı.

When checked in on 9/8 night with queuing time more than 20 minutes, the staff told me unable as they said the booking name is not same as my id. He asked me impolitely why it is not the same. I explained to him it is the preferred name booking via third party which always works for me in my entire life. I showed my photo id, the booking confirmation email, pdf and even the credit card used for booking is correct. So I don't understand their rationale. Harry the reception manger was called after a while. He rudely told me if I would do the same for booking the air ticket. I said the airport is different with the hotel but unfortunately he told it is the same. Honestly, I don't quite understand his point as my credit card can also be my initials instead of full name. After negotiating for another 15 minutes, he said he will do it this time out of the gesture of goodwill. So actually it can be worked outside the box but he chose just to provoke the customer. He was asked to print out the terms and conditions about what he said but nothing was shown. He even told me not to argue but go to my room otherwise he will cancel the booking. It is ridiculous and unacceptable to treat your loyal member. Furthermore, £10 was requested for deposit but nothing was shown in the account after the payment. It's another fraud. The Marriott membership number was requested to put into the account for accumulating the points but was refused. Trip.com was contacted but they require hotel to accommodate but unfortunately it was rejected again by the hotel. The room amenities were very limited without any toothpaste and slippers which are quite basic stuff. The hairdryer was disgusting with hair still stuck at the back of the dryer. All the evidence had been attached. For check out, it takes another 20 minutes to sort the parking issue but still could not be fixed as the staff Ben said it's not their problem but another parking app provider. So nothing was their problem at all. To be frank, it is very surprised to learn this poor experience with Marriott hotel which makes me reconsider your brand.

The staff were amazing. Did a great job hosting us we and were really attentive towards us. Great for overnight stay.

Amazing hotel, good value for money. Has a gym and private parking too. Would highly recommend.

Bit far from the airport but happa H2D bus stop outside the hotel which is charge £6.8 or you can take bus to there walk about 3mins lee than £2 and of course you can take a taxi to there too Booked for double room but they give me the twin bed .ask for Change but full house(as usual) Anyway only one night,so don’t waste time,I had £12 breakfast 🧐🧐 not worth Perhaps won’t be stay again next time to Heathrow

The room was noisy and not very clean. I was tired and jet lagged and felt like the reception was not very helpful but I could have just been over tired anyways. There are better alternatives for a similar price on the same road