Quality Inn Downtown

Property was dirty and outdated. Bathrooms were not clean. Homeless people around the building made us feel unsafe.

Property was gross. Strong smell of smoking baked into the room. Stains on the bedcover, couch, etc. Walked in and turned right back around.

Thought with it being called downtown that is where it would be instead of the outskirts, worried that my vehicle was not safe. Food that should have been hot (eggs, potatoes, sausage) was cold (at 7:45am).

The room smelled like smoke, and the confit had a cigarette burn on it. The breakfast was good and the check in staff was nice.

The breakfast manu was very limited and poorly stocked. Supposedly the room should have been cleaned after 3rd nights staying, but not done.

Where it was fine. Things that happen at night would beenbout their control and nothing they can do. The staff was great. They got what i requested be4 i book and that was great.

You might want to consider replacing the soiled couch in the room. The toilet was also loose and kept running on occasion.

During our visit in Johnson City my wife had an accident that caused a broken arm.while we were out and about. We were staying on the 2nd floor. The desk clerk Andrea Crum, saw my wife,s condition and moved us to a handicap room on the 1st floor and went all out to ensure we had everything to make the stay as comfortable as possible. Ms Crum is a true example of customer service

My friend and i were coming into town for one night. I made this purchase the night before, online. There were only 3 or 4 pictures, and the one of the bedroom was completely misrepresented. I'd accidentally purchased a "smoking" room". That being said, the outside of the building was showing quite a bit of wear. Check in was fairly quick, though the woman at the desk took my credit card for "incidentals". That, to me, would be things purchased, beyond the one-night contract. Iwas told much later, after I'd already paid, that they took a $100 deposit as a security deposit! They were absolutely non-transparent and NEVER made this clear! As we approached our room, we were met by a gentleman in his 50's staying in the room next to ours, with a much younger girl he called his "daughter". She was sitting in a heap on one bed, surrounded by snacks and trash. She was clearly an addict. The room was so off-putting the minute we turned on the light, that we almost turned around. We should have. There were burn marks littering the carpet, a burn mark in the sheet, walls crumbling, and nasty, stain-covered mattresses. We were told by the woman at the desk that they didn't give refunds. When I told her the condition of the room, her answer was simply "Its a smoking room", as if that excused is rundown condition, and unsafe neighbors. I'm strongly considering filing a complaint with the BBB, and a report with the health department.