Hilton Garden Inn Houston West Katy

適合出差。

Diamond Member staying at this property for years and through the pandemic. Very unpleasant stay. Front desk young man in the evening has been a pleasure for a long time. Conditions have deteriorated. Restaurant staff unpleasant. The noise from parties at night made sleeping impossible. Staff took no action. Television reception awful. Again, staff took no action. I excuse the power being off one morning and no hot water since it's out of their control. On the plus side, the air conditioner worked.

This is one of the worst hotel experiences we've ever had. Generally, we like Hilton facilities, but this one was bad. That said, the staff were all great, very friendly. The shower was dangerous! We could only get scalding hot water or freezing cold water. I spent 10 minutes pain-stakingly and very slowly trying to turn down the scalding water, and it suddenly went to very cold. There was no in-between temperature. I got down on my knees to shower because the farther away from the shower head you get, the cooler the water gets. And I tried not to stand in the running water any more than necessary. Even so, my skin was beet red by the time I got out. Anyone with tender skin could get burned. The bed was so broken down that you could see the huge divot on the surface of the mattress, and it was very uncomfortable. There was some kind of foam mattress pad that did not cover the entire mattress, leaving a step-off at the top of the bed. At breakfast, the eggs in a 2-egg omelette were paper-thin, as if about half an egg was used. It was served almost immediately, indicating that it had been cooked earlier and then reheated. Not good. And we never could get internet service on our laptops or our phones. I only give them 2 dots because the staff was nice. But the facility was terrible!