The Saint Hotel Key West, Autograph Collection

Another excellent stay at The Saint! We love this Marriott property because of the exceptional customer service and the close proximity to Old Town. All the staff are very friendly and helpful. Shout out to Louise (front desk) who was very pleasant and nice. The Tempt bar/restaurant serves great drinks and delicious food - we enjoyed talking with Marcela and Shawn. The Happy Hour lasts a few hours and the prices are terrific. Halo (rooftop bar) is absolutely fantastic- we had so much fun listening to the live music. For those who like to workout, they provide access to a local fitness center that had a great variety of equipment. The Saint is located near all the popular sightseeing spots and easy walking distance to Mallory Square, the marina, Truman Annex, Duval street, etc. We highly recommend The Saint - we just left and are already looking forward to returning.

Spent a 2-night stay at the saint hotel in key west. The hotel is small with less than 40 rooms in total but there is a rooftop bar, a small restaurant and a pool. The pool is really nice with a tiny water fall. The hotel professionally honored my platinum elite benefit with continental breakfast, late checkout, and upgrade to a larger room with a pool view balcony, fantastic. The room itself is small but clean, a regular 3-4star hotel level. I liked the yogurt with oat from the continental breakfast but it could be better if we could pay extra to upgrade to a Full breakfast. The lobster mac n cheese at the restaurant was great. The most important feature of this hotel is its conveniency. You can walk to most attractions in key west old town with 10min walk. The hotel also offer complimentary bike rental but I didn’t have a chance to use it.

I am writing to express my extreme dissatisfaction with the numerous shortcomings observed during my recent stay at your boutique hotel. Firstly, the condition of the bed was appalling. Despite being advertised as a luxurious memory foam mattress, it was nothing short of a disgrace. The sagging and lack of support made for an utterly uncomfortable sleeping experience, unworthy of any reputable establishment. Equally disheartening was the state of the pool. To call it a pool would be generous; it resembled more of a neglected, stagnant pond. The absence of water, coupled with sharp edges and peeling paint, posed a serious safety hazard to guests. The feeble excuse of it being an "act of God" is insulting and fails to absolve your responsibility for basic maintenance and upkeep. Furthermore, the exorbitant prices charged for such subpar accommodations are nothing short of a blatant rip-off. I find it outrageous that your hotel has the audacity to demand premium rates while delivering a woefully inadequate guest experience. In light of these egregious shortcomings, I have no intention of ever returning to your establishment. It is my sincere hope that you take this scathing critique seriously and undertake immediate measures to rectify the myriad issues plaguing your hotel. Failure to do so will undoubtedly result in further reputational damage and a continued loss of clientele.