Grazia Apartments

Worst swimming pool World worst spa staff Terrible people I have ever seen in Rwanda Kindly don't visit this hotel if you want better stat in kigali. Worrrrrrrrrrrrrrrrrrrrrst Terrrrrrrrrrrrrrrrrrrrrrible Horrrrrrrrrrrrrrrrrrrrrrible

Front desk service was abysmal. My a/c did not work, the internet in my room did not work. Arrived in the wee hours of the morning they had no water in the room ( as was promised with their description), no one ever picked up the phone when I called the front desk. Every time I had an issue, and there were many, I had to physically go to the desk . And I had to go several times to have any of the issues addressed . If you need wifi request rooms closest to the restaurant. I could say more but it's all so negative. One positive- the rooms have well appointed bathroom amenities . The new 4ooms have modern bathrooms the one bed apartments are very 1960s/1970s

I stayed at the hotel bit of Grazia Apartments. I had a very nice room with a fridge, microwave, a terrace with a view, and a great bathroom. The staff could not have been more helpful, I use a cane, and the breakfast buffet was me pointing out what I wanted and the staff putting it on a plate for me. They helped me with the luggage, etc. There is also a pool with a cafe which makes for a great common area for meetings. Besides the good service, the place is also very clean. Taxi drivers know where it is. I stayed from 20/1/2023 to 24/1/2023.