Misafir Kullanıcı
26 Temmuz 2024
I arrived on 23rd of July at 3 pm as per the planned check in time, one room key was received instantly, however other three rooms keys were received after two and half hours at 5:30 pm. My family including children had to wait all this time at the reception after long drive to Poland krakow. Later we found out one of the rooms AC is not working, the support was almost from worse to worse, I had to wait till morning to report it, then the staff promised to send the technician, who didn’t arrive till now, I even suggested to the receptionist to pay extra and upgrade the room to a larger room with good AC, but it was not available. I complained again to the receptionist and finally I was offered another room at 22:30 pm. I requested for the additional bed similar to the room I had, they told me I have to wail till morning, hence we couldn’t shift. Now it is two nights without AC in one of rooms, and it is always take it or leave it. This is not a good hotel experience.
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