Misafir Kullanıcı
8 Haziran 2024
I have a lot to mention - ALL GOOD though. Starting with my booking and stay - It was very convenient to book. We reached quite late to the resort on the day of my booking, it was so convenient and they made sure family is settled while formalities of check in are being taken care of. Did not have any hassle or discomfort of any form to my family of senior citizens and kids during the check in or my entire stay. Absolutely lovely staff under the leadership of Mr Ajesh right from bell boy to reception staff (Arpita and others), to restaurant staff (Mr Rajesh, Mr Kannan and others), housekeeping staff, every member of their resort. with our 4 days of stay had experiences with all kind of services and have nothing to complain at all. Food was pretty standard list of items but they were good. huge spread in breakfast buffet catering to all the age groups. Place had such a wonderful cozy play area for both my kids, we also utilized the indoor play which was also quite comforting for us. 2 major incidents to mention - 1. we were to travel to Rohtang early in the morning and Mr Ajesh was kind enough to arrange take away breakfast as early as 5:30 AM in the morning which was just amazing. 2. unfortunately we had to arrange a rental car last minute for travel from Manali to Jalandhar, Mr Ajesh again left no stone unturned to help us arrange the transport. The travel was very smooth with the person arranged. Again - many thanks for the wonderful and comfortable stay and going beyond!!!!!
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