Anonim Kullanıcı
8 Eylül 2024
NOT RECOMMENDED! We booked this hotel for another 2 rooms due to the bundle offer with the purchase of flight tickets. However we are very disappointed with the room cleanliness/facilities and hotel services.
Room cleanliness and facilities
1. There are blockage in the toilets in our rooms, causing our feet to be soaked in waste water when showering.
2. The air-con is fixed at the position facing the bed and it blows directly towards the bed, which is annoying to rest on bed. Over time, the air-con let out weird noises and sounds like breaking down anytime soon.
3. The hair dryer got heated very fast and we have to cool it down a few times to dry the hair.
4. Clothes rack and bathroom facilities are rusty and dirty.
5. Bath towel is old and even with holes, resting on the rusty clothes rack.
6. Toilet bowl cannot be flushed.
7. Bad odour in the bedroom.
8. Water pressure for the shower head is very low.
9. Overall very bad and run down room.
Hotel services
Worst ever airport transfer service and not flexible at all. We can only choose the time-slot for airport transfer according to the hotel schedules even there are 5 of us. The time-slots are either too early or you will risk being late for flight and the transfer interval every 2 hours even it’s only less than 10km from the airport. First ride to hotel was okay and it’s 7pax van. The driver just abit rude to speak with us and only speak Chinese. The driver was standby there abit early to pick up us. BUT!!! The airport return service is so bad. Our return flight was scheduled at 4pm and check in only open 3 hours before the flight schedule time. So we expect that the airport transfer service can be arranged at 1pm or later but the front desk staff told us only 11:50am slot or next slot at 2pm are available for us. Having being prudent, we chose 11:50am slot. Only then we realise they outsourced the transfer service to a 17pax van driver. This driver is accommodating passengers from multiple hotels (more than 3 to fit the van), our 13 mins transfer services became 30+ mins. We are grateful that we chose the earlier slot. Please manage your time wisely if you really want to take their service.
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