Golden Tulip Essential Lagos Airport Hotel

We stayed at this hotel because it is near the airport and I had an early flight to catch. The staff who checked us in were friendly and the check in process was fairly quick. The room we stayed in was OK but was spoilt by the fact that room was quite dark and had very little natural light. The food was OK but the layout of the dining room, the lack of natural light and the extremely hard to move chairs made the overall experience less pleasant. The WI-Fi did not work and I kept on getting an error on my phone that says 'IP address cannot be found'. When I went to ask at the front desk, the man at the desk responded 'It is general', meaning everyone was experiencing the issue. When I insisted it needed to be resolved, he said he'd send and IT guy to the room to fix it. No one turned up! The main thing that left a bad taste in our mouths was the rudeness of one of the managers who refused to speak to us when she was told we were waiting to speak to her about an issue we had with our payment. She asked one of the other staff members who could not deal with issue to tell us she was too busy to come and see us. Thirty minutes later she stormed out of her office shouting at another staff member who had seemed to get on her nerves paying no regard to the fact that she was doing this in front of paying guests! In conclusion, if you want to stay in a hotel with rooms that have little natural light, a poorly laid out dining room, Wi-Fi that does not work and a manager who is rude and has little regard for her guests, then spend your hard earned cash at this hotel!

I have been waiting in the lobby of this supposed 4* Hotel for the last 45 minutes. I have checked in but they only sent cleaners to clean my room when I arrived. They have asked me to wait in their lobby for almost an hour and everytime I ask when my room will be ready they tell me just a few minutes. The hotel isn't busy in the slightest and it is 8pm in the evening. Absolutely 0 excuse why my room should take almost an hour to get ready. I may end up sat here waiting for well over an hour. In the meantime they haven't even offered me a complimentary drink. I went to the bar to order a drink while I waited. They didn't have tonic, soda water or lemonade so in the end I just gave up and returned back to the lobby to carry on waiting. Shocking service so far and far below the standard I would expect even from a 2 star hotel!!!