Showcase Apartments - Highcross House Apart Hotel

I regret I didn't do more research and reviewed users feedback about this aparthotel. This aparthotel is a scam, they put good pictures on *********** to let attract you to book then you are there and face your fate, the worst ever. and If you want to complain for them, just wait to argue with the most horrible person on earth "Khadija", even you have been fooled by them and wait for all horrible words from her mouth. Fraudulent place with horrible receptionist.

We booked 2 nights but as soon as we entered the room i wanted to leave and never come back. All place is very dirty and that smell of dust everywhere. Reception was fine but other guests so dodgy what made me feel not safe there at all! Room was very smelly, sofa bed was very dirty and i had to sleep there with my little one and early morning we just left. Horrible noisy night. Pictures dont show the truth. Please avoid this place!!

We had to wait outside in the rain for about 10 minutes for someone to come and let us in. We arrived quite late at night but once in we had to wait again for the room to be prepared. They did move me down to a ground floor room but a couple of hours after going to sleep someone used a key and entered our room. They left pretty quickly but Needless to say we did not sleep well.

Please avoid the place they are fraudulent I made a booking using ******* costing £ 50 and paid in advance when I got there they wanted me to pay £150, I was informed about this on the confirmation and the booking , I explained that I didn’t have that amount on me they refused me to check in and said I wouldn’t get a refund on the advance payment the is a big fraud please didn’t book this please

Grimey room in poor condition with a tiny television and a horrible mattress. Not suitable for a comfortable stay - seems to be designed as student accommodation. They cut corners at every possible stage - for example, not even having towels in the room. Poor customer service - they do their best not to be helpful. Overall, I would not recommend if you’re looking for somewhere pleasant or comfortable. It is suitable if you need somewhere centrally located in Leicester with a kitchen and washing machine.

Bed broken and the wardrobe fell on my son the first day there and that he was scared he got a mark on him but it was nice and clean and me and my kids love it

I didnt go and i want my refund back please because i didnt know you need to pay deposit

I stayed for 2 nights with my son and it was lovely. The only down side was the water pressure in the shower but otherwise fine.

A friendly environment, lovely staff, me and my partner enjoyed ourselves