Jinmao Purelax Lijiang, The Unbound Collection By HYATT

An amazing hotel, very well run and the staff team are helpful and attentive. I’m super impressed and will come back again to this resort. Location and hotel facially perfect for families.

The hotel is very nice, staff are friendly. A good place for family trip with little kids.

Surrounding of Hotel looks nice, but rooms looked dated. Bathroom smells mouldy and a bit dark. Mould on wall and bath might be hard to use. Water temperature goes hot and cold. Slightly below expectations but OK for a normal stay.

Location is good. Restaurant and shops are around the hotel area within walking distance. Hotel need to renovate and up keep.

Jinmao Hotel is famous for its beautiful environment. I like the courtyard and natural beauty here. It made our stay very comfortable. To improve: the attitude of the service staff is uneven. Some service staff are very patient, and some service staff have a bad attitude. Just like the service staff at the counter, we wanted to ask her for help on the last day to go to the train station. She frowned and asked us to go to another department for assistance. We felt that we disturbed her busy work. When we went to another department, they said that they all listened to the arrangements of the front desk. At that time, we felt that they could not help guests solve such a small problem. I hope that the hotel management can see our feedback and train some service staff who need improvement. Fortunately, the manager Jennifer contacted us in time to help us solve the problem and kept apologizing to us, which alleviated our bad impression of them. Thanks for her help this time and let us have a pleasant stay.

An excellent hotel in a beautiful surrounding. You can feed fishes and black swans. The duck restaurant serves excellent Peking Duck.

Pros: This is a good hotel for a family! My son loves the animal feeding activities. The view at the tea house is amazing. The hotel has their own game room, convenient store, etc. They have many restaurants and taste delicious!! Breakfast has lots of choices and starts early. The expat manager/supervisor woman was really nice, friendly, helpful and accommodating! Thank you! Cons: 1. The front desk/reception. They need to be more welcome and friendly. They were snobbish, not welcome and can’t really speak english (its a chain hotel, hyatt hotel!). We were just about to checked in and were greeted with those frown, if only we havent paid the room we were thinking to move to pullman instead. 2. Book for mountain view room, but they gave us no mountain view. we have to ask to move to other room. 3. We got the room we want, but i think they havent clean the room for awhile, the floor is filthy. 4 if only there is no time schedule to see the alpaca since some people already has their plans for the day and the time schedule might not be fit with guest itineraries. Or they can give us the hotel schedule once we booked the hotel so we can work on our itineraries before check in. Conclusion: we really enjoyed our stay. Other staffs beside the front desk are nice and friendly. Might come back if they improve the front desk ladies.

Jinmao was really convenient to walk to the nearby university food street for very good and cheap street food. It was also convenient to get around by taxi. The room was really spacious and well designed, and we also got a view of Jade Dragon Snow Mountain from our room. Breakfast spread was great too. The only thing we had a problem with was accessing the hotel wifi - as foreigners, we would input our overseas mobile number for an OTP but the system would erroneously convert that into a local Chinese mobile number so we could never get the OTP to access the internet. When we told the front desk, their solution was to send a local staff to the room to use his mobile number to help us log into the wifi. While that solution worked, it’s a rather inconvenient and short-sighted fix vs permanently fixing their login website itself. Thought that was rather short-sighted of them.

Very good service by Christina and team! Looking forward to visit the stay again the next time!