Hotel Maya - a DoubleTree by Hilton Hotel

I am giving this 1 star because we did not get to stay yet we were charged. On the day of arrival before noon we contacted the hotel bc there was a sand storm and accidents on the only route available I-15 which was shut down and we were already stuck for hours. I explained it and they said they understood the circumstances even though we had a non refundable purchase through a 3rd party and just need to have them contact us. We did all that with detailed explanations. Keep in mind this made national news and the highway was shut for over hours beyond when we were able to turn around. Anyway they rejected it and then later said we should book again ( pay more money! ) at a later date that we didn’t know. Made no sense, terrible service, very unprofessional. I honestly don’t know of why from either Trip.com or Maya Hilton since it was explained poorly. These were extenuating circumstances that were going to be acceptable for refund according to my back and forth from both ( which took over an hour itself)

I loved the area an it was very nice. Quiet as well which was a shocker. So much to do around the area I’ll definitely be back.

酒店服務基本沒有 訂的海景房 給了一個邊角房 衹能看到一點海景 服務員不知道為什麼説沒有收到房費 又刷了我一遍 雖然經過交涉還給了我 這是我從來沒有遇到過的 對於入住五天的我來説 延遲退房應該是可以的 但酒店就是説房間有限 我對希爾頓失望了 以後不會入住了