Misafir Kullanıcı
5 Şubat 2024
We enjoyed very much our stay at Mekong Riverview Hotel. The rooms are tastefully designed and decorated in traditional style (beautiful wooden floors and furniture), but with modern features. The rooms are kept very clean. Our room was a bit weird with the toilet separated from the bathroom sink, requiring a walk from one room to the other to wash hands after using the toilet. The location, overlooking the Mekong River, is great and our rooms had nice views of the river. The area is a bit noisy in the early evening, with people partying on river boats and in riverside restaurants, but not terrible and not running late into the night. The hotel offers some nice touches, like free use of bikes and transport to the citty-center and markets, and free mini-bar restocked every day. The breakfast included with our room was fresh, with varied choices to be ordered off their menu. Good, but not fantastic. The staff were all friendly and helpful. One negative was that the television in our room was not working and the staff said repairmen could only come on Monday (after we checked in on Saturday), but even on Monday, the TV was still not repaired and there was no offer of any discount or compensations for our room not having a working television. Also, when we arranged for transport to the train station, the staff charged us US$20; while I later reread the messages from the hotel and realized that they had earlier informed us the price would be US$18 (not a big deal, but that is not how business should be conducted). Overall, the minor negatives did not detract from our overall positive experience. Our stay was very pleasant, and we liked the hotel a lot, but there is room for it to be even better.
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