Marracuene Otelleri

The best and possibly the most expensive hotel in the area, with relatively large rooms and the seaside.

As a family we stayed at the Polana recently . It was an uplifting,enjoyable experience for all of us from the youngest (3) to the oldest . The hotel is truly a grande dame in sparkling condition .The staff are super obliging and the chef and his staff excel. Highly ,highly recommended

I would like to express my gratitude to management. What a stunning hotel: FRIENDLY, superb staff that is always there for your needs. CLEAN, rooms are very clean always done and tidy according to how you moved it on your stay. PEACEFUL, always quite really a place to relax after a hard day of work. They got a small gym, a cool pool, and def a super friendly staff. My experience was great it's the second time I am here, the manager is always there to greet you which shows a lot of respect, the reception ladies are superb, always assisting you with care. The food and beverage manager, due to covid they add a smaller portion of breakfast he asks me if I needed something to eat and guess what, next morning got what I wanted. The restaurant ladies and chef, they are just so good. I RECOMMEND this hotel, for a limited crazy covid they are very good.

Booked in by my company on a layover in Maputo. When we checked in we were told the elevator was broken and our rooms were on the 11th floor !! Room was was very shabby. Broken window, mould in the bathroom, broken wall sockets NO toilet paper. Not worth the $83 charged for the over night stay and in fact would never stay here again. WiFi was terrible and hardly able to connect. Would not recommend this place, nothing in this place relates to VIP !!! Avoid it.

We are on our way back to Southern Sun Maputo for our December 2023 holiday break. We were very fortunate to have chosen this venue for our April 2023 break and have no hesitation in returning. The Hotel is conveniently located and has all the amenities/facilities a couple would want for a romantic break. Business trips included. The Staff and Mangement are friendly and go the extra mile to make your stay comfortable and exciting. Collette and I actually had our planned stay extended twice whilst we were there. We just didn't want to leave. The restaurant is of the highest quality and the food fresh and delicious. The rooms are well equipped, neat and clean. Bed and pillows very comfortable. Management, Mark and John go out of their way to ensure that their guests receive the best service one could ask for. We are excited and look forward to returning and having another romantic holiday. Southern Sun Maputo should definitely be on any Travellers bucket list for a satisfying and memorable stay. Tony & Collette Dalton

The service staff is friendly, the environment is quiet, the access is convenient, suitable for small stays. The surrounding facilities are complete, facing the sea, there is a fish market nearby, a rare experience.

We have read the other reviews on this hotel and wonder which place they stayed - different hotel from us? Firstly the staff. We only speak English and had no problem whatsoever communicating with the staff -with whom we interacted on many levels. When we arrived our booking was not evident - it was booked for us less than an hour before by our insurance company. Two gentlemen sorted this out and I was shown me to our room. I was very impressed. Admittedly it did appear that we had been given a free upgrade but nonetheless it was very nice. Yes there are a lot of light switches but they are not that hard to figure out. The balcony was indeed a bonus. We had to spend a lot of time in the room as I had just come out of hospital after an unplanned operation on my ankle following an accident and we were waiting for flights home to be arranged. We stayed at the Gloria for 4 nights and thoroughly enjoyed our stay. We thought that the choice of food for breakfast was excellent. Obviously we only sampled small parts of the menu but there was an extensive choice. Maybe we have bland taste as suggested by others but we thoroughly enjoyed the Chinese food in the restaurant. We ate one night at the Italian restaurant next to the shopping centre behind the hotel. This was also nice. I was unable to access the shower in our room properly due to my injury and asked for a plastic garden chair or similar. The lovely lady on reception arranged for a chair to be sent up. I said it was not suitable as it was too grand and would be ruined if it became wet. I was told it was a ”small sacrifice to make for a guest”. Exceptional customer service. In the end we managed to use the chair without getting it wet by using bin liners over it but the sentiment that it did not matter if I ruined the chair was greatly appreciated. We have absolutely no negative comments to make about the staff. High praise from us. Thank you.