Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

We were welcomed warmly by Joanne who was so helpful and friendly. The room was stunning with a beautiful view of the river from the balcony. The bathroom is enormous and I have never seen such a colossal bathtub in a hotel room before. It was such a fantastic experience to soak in a tub so deep! I am tall and yet I couldn't reach the end of the tub! Then one evening we met Jasper who took great care of us too in the restaurant and the bar. Both Jasper and Joanne excelled in their care and we can't thank them enough! The location of the hotel is great for the Botanical Gardens... they even offer a buggy to take you to the gate! The spa was really relaxing and enjoyable. Came away feeling chilled and unwound! Would love to go back in the future!

Nice！👍

房間空間非常大，有個超大的露台。內部裝修大部分都是實木結構，非常高檔漂亮，也和熱帶森林非常契合。酒店的餐食也很好吃，還多次給孩子送了西瓜汁。在房源緊張的情況下，免費幫忙延長退房時間，當我們游完植物園後可以稍作休息，非常感謝。

安娜塔拉帶來了滿滿的驚喜，因為是結婚週年紀念日，酒店送了蛋糕，房間很寬敞，乾淨衞生，推開陽台門窗，綠意盎然，下午做了傣紙，放了祈願河燈。酒店送的旅拍拍到了滿意的照片，泳池在下午六點過了以後使用非常舒適。 非常感謝康樂部的彭燦，帶女兒做傣紙，温柔細心，還有大堂經理，非常nice，非常好的入住體驗，會推薦給身邊的朋友。

酒店建成時間比較早，設施維護得還不錯，很有民族特色，滿園的雞蛋花很得女兒喜歡，自然環境相當好，晚上能看到牆壁上的小壁虎，早上有一衹鵲鴝飛到了陽台上，服務很不錯，高爾夫車隨叫隨到，服務員大都是愛伲族，傣族等當地少數民族，早餐時，小朋友對着一個皮膚黑黑的愛伲族服務員用英文要水，早餐有傣味包燒，米線，牛乾巴等當地特色，也有salami，奶酪等西式早餐，還有各種粥和包點，住在安塔納拉體驗感非常好，離植物園很近，很方便。對於大朋友和小朋友將會是親近自然認識自然收穫滿滿的旅程

滿意100分！ 設施：酒店的房間沒得説，孩子的卡丁車玩兒得特別開心，游泳也嗨得不行，有 在店期間單次傣家閣咖啡、茶無限暢飲: 特別friendly, 隨手享受一杯冰咖啡的，降温必備 尼可旅拍: 酒店裡隨手出片 服務：必須單獨給前台小米點贊👍 手機忘在大堂，他還特意幫忙送到植物園門口。除此之外，隨時笑臉相迎，為我們介紹酒店和植物園的訊息。非常專業而友好！ Spa: 安娜塔拉的spa 必須體驗，服務也很好，我們去的比較晚，夜裡10點也一直耐心做完護理 總之，酒店全程無糙點！

來之前各種擔心 到之後全部打消 完美的住店體驗 1. 房間空調很給力 怕熱星人很滿意 2.離植物園太太太近了 3.酒店人員服務態度特別好 4.房間特別乾淨 沒有衞生死角 5.贈送的旅拍也很優秀 總之 下次還來

真的真的是版納一定要住的親子酒店啦，相比之前住的洲際酒店體驗感強一百倍啦，客户經理提前一天就和我們聯繫為我們提供便利溝通和服務，酒店所有的工作人員既貼心又熱情，好的服務就是會讓度假的客人心情愉悦，拍照也很出片，離植物園很近，有電瓶車車接送，唯一遺憾的是朋友鬧情緒耽誤了晚上去看螢火蟲，不過沒關係我下次還來啦！ 首日歡迎水果 在店期間單次傣家閣咖啡、茶無限暢飲 旅拍