Northwood Otelleri

It’s the cheapest around the area and it’s not bad at all, I love to save some money

Great location in the middle of the city. Rooms are large and up-to-date. OUTSTANDING!!

Good Location, Breakfast is only a few items! Need more items for the services and more people!

Nice clean hotel staff friendly close to restaurants and other businesses

I stayed here for four nights recently, and it was a terrific surprise! Firstly, I was upgraded given my gold status, and was offered bottled water on check in. The room was clean and had a great view of the river. Service was terrific throughout. I was also given access to the executive lounge which was a great oasis to get some work done. The staff was completely and totally terrific; they were always happy to help and went above and beyond! The valet was quick. The restaurant was surprisingly full, had a great vibe and great drinks. The room was well appointed, was cleaned daily, and had terrific toiletries. I was surprised to even find a very comfortable robe. Shower had good water pressure as well. I was given late checkout which was super helpful as well. All in all, I will definitely go back if I am in the area again!

The room was spacious and clean. Amenities are also available. Other than the fact that there was dirt stuck in the bathtub and the air conditioner was so loud that I woke up at night, it's a very nice hotel.

Very good, the service is in place. Eating and shopping is very convenient. I will definitely check in again the next time I go back. Although not super luxurious, but the price is very high, and the living is very comfortable.

We had a great experience but a few details were lacking. Service at the front desk and breakfast was awesome. Nice property and love that we can bring our dog with us. However a few things did not meet the mark. The dishwasher was full of dirty dishes (apparently all the dishes and silverware were loaded, there were no extra in the cabinets and drawers). The dishwasher was beeping when we entered the room because a wash setting was selected but it was not locked and started. There was no conditioner in the shower and inside of the toilet seat cover near the hinges could have been cleaned better. These were things we cold live with and we did. Our one bedroom was spacious. The bedroom and living room were great. Loved that there were two thermostats and two televisions, one for each room. The bed was so comfortable! Nice big windows throughout. Free parking is right outside with bright lights. And there are ton of eateries, grocery stores and shopping nearby.

The hotel is clean,bright,and the staff is friendly and eager to help with anything you need. Mrs Bee runs the breakfast area and keeps it spotless and fully stocked. She goes out of her way to say hi and always has a smile. Sarah is as friendly and professional as you can ask for. She is outfront making sure the hotel is always putting its best foot forward. The staff as a whole is great,the cleaning crew keeps rooms spotless and well stocked. Missy and Raven whom also work the front desk are always willing to help when needed. I come to the Toledo area fairly often and this is my go to place. They are working on getting the indoor pool in working order hopefully soon.

This is the first review I have ever written in my life. I don't think I have ever had customer service so bad ever. Context: I had a reservation for a week. At the end of the stay, I called to extend it for 3 days but the lady over the phone says I can have it for 2 more nights( OK cool i'll figure out the last night later). Then, on my second day I go to the front desk and ask for one more night. The lady at the front desk ( a different lady than on the phone) makes me sign paper and says I am good to go. Next day I get a call from the first lady again and she is yelling at me. ”You did not listen to me”. She is not telling me this in a nice tone, she is screaming at me over the phone in the most rude way possible telling me that it is my fault. Her excuse was ”the front desk girl is new and does not know what she is talking about”. How is this my fault? Then she says she will figure it out and call me in 10 minutes. 30 minutes pass and I call them back because i haven't received a call and apologize for getting angry (I apologize first even though it was not my mistake). Then she says she can move me to a new room and i ask for a discount. I have to leave work for an hour to pack my stuff and drive both ways only to find their discount was 20 dollars. I lost more money leaving work. I cancelled my room.(i asked for one again later but they said they were full which is whatever I understand that) After this I called 3 separate times and asked to speak with the manager and I get told that the manager will be back Friday at 7:00am. I call dot at 7 and i got told that the manager is not here and will get back on Monday. It is a shame for such a good hotel to have such terrible service. I am the most disappointed I have been in a hotel in years. I strongly advise against this hotel, there is a Tru by Hilton 30 seconds from there, it is worth to spend an extra 15 dollars to stay there.