Oakland Marriott City Center

Everything was amazing the front desk was extremely helpful and on site valet

Room was just fine but near hotel neighbors are very not safe. I don’t recommend for family with kids. And room service was horrible. And one late night was very very loud cause some crazy people were car racing on the street so police were came.

I had the worst experience during my stay at this hotel. I was sound asleep at 5:45 am, when I was awakened by a loud, 90 db roaring sound. It continued for 15-20 minutes. The hotel maintenance guy came up and said he had never herd anything like it. And then it stopped. But I was so upset and agitated I couldn’t go back to sleep. When I checked out of the hotel I mentioned to the young man at the desk how upsetting the stay was and he said that I deserved a full refund on the room, but because I made the booking with a third party, he wasn’t authorized to do it himself. But he said that when the manager came in he would tell him about my experience and he assured me the manager would then issue a full refund. I’ve tried calling the manager a few times since that experience but he avoids my calls. And I have not received any kind of acknowledgment. Very disappointed with this hotel.